Summary
Overview
Work History
Education
Skills
reading
Timeline
Lydia Siyah

Lydia Siyah

Horticulturist
Maputo

Summary

Dynamic Packhouse Manager at Bananalandia with a proven track record in operations management and team leadership. Spearheaded process improvements that reduced costs and enhanced customer satisfaction. Expert in strategic planning and decision-making, fostering a culture of collaboration and continuous learning to drive performance and innovation.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Packhouse Manager

Bananalandia
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Horticulture

Chipinge College of Horticulture, Chipangayi Zimbabwe
11-2006

Skills

Team leadership

reading

i enjoy reading adventure and romatic novels

Timeline

Packhouse Manager - Bananalandia
06.2023 - Current
Chipinge College of Horticulture - , Horticulture

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