Creative writing
Lydia Mthembu
Business Development Executive
Randburg
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
21
21
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Development Executive
Indwe Risk Services
01.2022 - Current
- Sourcing out new Business ( Commercial and Personal Lines)
- Growing the book and responsible for adding new Business, Using Websure to make quotations for client, Present the quotations and finalise Policy using websure, After sell Customer service and amendments, The quotations are done with Santam, Hollard, Bryte, ONE, Discovery and western, Assist the client in comparing the quotations in terms of benefits, premiums and excesses
- Retention of existing Business
- Meeting SLA as per company standard
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Customer service consultant (Short-term insurance)
Standard bank Insurance brokers
08.2015 - 12.2021
- Sales and Marketing, car and household insurance, Monitoring of Sales results and marketing competitiveness
- Customer refund and queries
- Cross selling and up selling, Liaising with car dealerships for customer insurance, Responsible for SLA and Call handling speeds
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Campaign leads management and reporting, Strategic lead generation
- Reinstating policies
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Sales consultant (Short-term insurance)
Absa idirect
02.2009 - 07.2015
- Personal lines short term Insurance
- Produce and analyze Sales reports and present to seniors
- Develop ingrate sales strategies to meet daily, weekly and Monthly targets responsible for client referrals
- Responsible for SLA and Call handling speeds
- Strategic lead generation
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maximized customer retention by resolving issues quickly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Consultant / Quality assurer (Long term insurance)
Ichoices
01.2007 - 01.2009
- Educating customers about credit cards, Produce and analyze Sales reports and present to seniors
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Responded to telephone and in-person requests for information.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Develop ingrate sales strategies to meet daily, weekly, and Monthly targets, responsible for client referrals
- Responsible for Call handling speeds, Strategic lead generation, Handling customer personal documents and information
- Making sure that the calls meet company standard requirements
Sales Consultant / Quality assurer
Equitac Call center
03.2004 - 12.2006
- Booking client for Holding points presentation
- Events management, Produce and analyze Sales reports
- Develop ingrate sales strategies to meet daily, weekly, and Monthly targets
- Projects managements
- Handling customer complaints, Strategic lead generation, Handling customer personal documents and information
- Making sure that the calls meet company standard requirements, Marketing and development strategies
Education
Matric certificate -
Tshepiso High School
Johannesburg, South Africa01-1998
Diploma in Tourism management - undefined
Technikon SA
Certificate in Assessor NQF Level 5 - undefined
Learning Performance link
Certificate 150 FAIS Credits including commercial - undefined
EJW Financial services
Certificate RE 5 - undefined
Moonstone
Certificate in Risk management - undefined
IQ Academy
Diploma in Business Management And Entrepreneurshi
Alison Online
OnlineSkills
Business development
Customer service
Decision-making
Sales expertise
Lead generation
Sales and marketing
Lead prospecting
Marketing
Sales pipeline management
Business development and planning
Customer satisfaction
Personal Information
- Date of Birth: 10/13/81
- Nationality: South African
- Driving License: Code C1
- Marital Status: Married
- Visa Status: n/a
Certification
Short term Insurance FAIS Credits
Interests
Timeline
Business Development Executive
Indwe Risk Services
01.2022 - Current
Customer service consultant (Short-term insurance)
Standard bank Insurance brokers
08.2015 - 12.2021
Short term Insurance FAIS Credits
12-2013
Sales consultant (Short-term insurance)
Absa idirect
02.2009 - 07.2015
Sales Consultant / Quality assurer (Long term insurance)
Ichoices
01.2007 - 01.2009
Sales Consultant / Quality assurer
Equitac Call center
03.2004 - 12.2006
Diploma in Tourism management - undefined
Technikon SA
Certificate in Assessor NQF Level 5 - undefined
Learning Performance link
Certificate 150 FAIS Credits including commercial - undefined
EJW Financial services
Certificate RE 5 - undefined
Moonstone
Certificate in Risk management - undefined
IQ Academy
Matric certificate -
Tshepiso High School
Diploma in Business Management And Entrepreneurshi
Alison Online
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