LYDIA MAGRIETHA PRETORIUS
Durban
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
SALES EXECUTIVE
Sip and Savor
05.2024 - 12.2024
- Formulated and implemented strategies to acquire new business opportunities
- Executed cold calls to generate qualified leads
- Met with customers in the field to discuss needs
- Established and tracked monthly sales targets to drive performance
- Organized customer events to enhance engagement
- Tasting and training with new products for clients
- Hot and Cold Beverages on cocktails –Mocktail –Freezo
- Designed and crafted unique cocktails as mixologist
- Reason for leaving: Relocation Cape Town
SALES EXECUTIVE
Liquid Concepts Creating Dyna Mic Solutions
01.2024 - 05.2024
- Developed new business opportunities
- Conducted cold calling to generate leads
- Visited customers in the field to build relationships
- Traveled to various regions to develop relationships with existing and potential clients
- Set monthly targets to drive performance
- Organized customer events to enhance engagement
- Conducted product tastings and training sessions to educate clients on new offerings
- Served as mixologist to create unique beverages
- Compiled reports to summarize findings
- In-house system report Skynamo
- Hot and Cold Beverages on Cocktail’s –Mocktail –Freezo
- Reason for leaving: Relocation Cape Town
SALES EXECUTIVE
Local News Paper Boksburg Advertiser
01.2021 - 01.2022
- Executed cold calls to generate new business opportunities.
- Engaged with field customers to understand needs and provide tailored solutions.
- Organized customer events to enhance engagement
- Set monthly performance targets for the team
- Placed advertisements in local newspapers to promote services.
- Compiled detailed reports for management review
- Generated in-house system reports for analysis
- Left position for a more competitive job offer
- Provided contact information for references
Production Manager for Pack station
Phira Investments NO I (PTY) LDT TA Sondela Eggs Eloff
07.2018 - 06.2021
- Managed 32 Employees in pack station and Drivers.
- Conduct vehicle inspections ensuring that all equipment returned match up with the checklist.
- Created a checklist to allocate PPE, machinery, and documentation for each job and vehicle.
- Ensure that all documentation for the shift is handed over.
- Monthly Reports and tracking system on vehicles.
- Provide accurate incident reports.
- Served as SHE representative, promoting safety and health standards.
- Operated forklift to transport materials within the warehouse.
- Managed 32 employees in pack station and drivers, ensuring optimal workflow.
- Delivered eggs to customers during peak demand.
- Opened and closed the warehouse daily, ensuring proper security protocols were followed.
- Conducted monthly stock take to ensure accurate inventory records and identify discrepancies.
- Planned daily routes and monitored driver performance to enhance delivery efficiency.
- Prepared monthly reports and tracked vehicle status to support operational decision-making.
- HACCP/Stand for Hazard Analysis and Critical Control Points.
- Reason for leaving: Retrenchment
- Contact Person: Mais Van Rensburg, +27 83-631-6855
SALES EXECUTIVE
G4S BOKSBURG
07.2012 - 01.2017
- Managed CIT operations for Insurance Cash 360 and Deposita services.
- Engaged with customers in the field to address their needs.
- Managed cash handling processes efficiently as a Cash Pro.
- Compiled and submitted detailed reports on performance metrics.
- Set and monitored monthly sales targets for the team.
- Organized and facilitated customer events to promote engagement.
- Maintained PSIRA Grade A certification for security compliance.
- Applied knowledge of the Firearms Control Act 60 of 2000 in daily operations.
- Customer Events
- Facilitated service requests and terminations, ensuring accurate processing of all requests.
- Prepared and submitted accurate quotations and ensured timely acceptance and implementation.
- Facilitated service requirements requests and terminations and ensured that all such requests are processed accurately and timeously.
- Collected and prepared data required for Tender submissions.
- Prepared and followed a plan that ensures that meaningful contact with all existing customers is maintained.
- Managed the process between customer requirements and operational service delivery.
- Handled queries from the customers (Facilitated and coordinated response or resolution to queries).
- Acted timeously in response to issues that threaten off-business.
- Ensured that all service delivery agreements reached with the customers are recorded in writing and properly communicated to operations.
- Act timeously to account queries and claims.
- Prepared properly motivated renewal justifications and conducted such renewal negotiations with the customers.
- PSIRA Grade A
- Hosted customer relationship, building events or initiatives conducted relations building and problem management meetings with customers as frequently as possible.
- Left position for a more competitive job opportunity.
- Provided contact information for professional references.
SALES REP
SG CONVENIENCE SUPER GROUP
01.2011 - 12.2011
- Conducted face-to-face visits with customers to take orders for new stock.
- Performed customer site visits to provide care and support.
- Conducted customer site visits to address inquiries and provide support.
- Left position due to reliance solely on commission-based earnings.
BRANCH MANAGER
SALCO
06.2010 - 12.2010
- Managing 16 staff members
- Managing the sales department, account department, Warehouse
- Coordinated delivery follow-ups to ensure timely service
- Loaded trucks with inventory for delivery
- Received consignments from customers for processing
- Receiving consignment from customers
- Loading Trucks
- Compiled ascendant reports
- Reason for leaving: Company closed.
LAB ASSISTANT
PIGMENTS & MASTER BATCH
06.2009 - 05.2010
- Managed and coordinated sample processing across local and branch locations.
- Executed daily color matching for customer specifications.
- Organized and maintained formulation cards and C.Lab reports, ensuring timely email distribution.
- Filed formulation cards and C.Lab reports in designated folders to ensure easy access.
- Addressed technical queries from customers regarding product specifications.
- Reason for leaving: Company closed.
CUSTOMER SERVICE CO-ORDINATOR
BYTES SPECIALISED SOLUTIONS (NDS)
06.2001 - 05.2009
- Prioritized reported calls to enhance response times
- Obtaining orders from customers and efficient invoicing
- Coordinated dispatch of qualified technicians to service locations
- Provided feedback to customers to improve service satisfaction
- Prioritization of all reported calls
- Obtained orders from customers and processed invoices efficiently
- Executed billing procedures following ISO standards
VARIOUS WITHIN THE SAME COMPANY
SODA CLUB
01.1998 - 05.2001
- Captured data and coordinated deliveries to ensure timely service
- Developed efficient route plans for deliveries to optimize time
- Traced goods and resolved queries to enhance customer satisfaction
- Verified and documented proof of deliveries for record-keeping
- Reported damages and shortages to management for resolution
- Collected gas bottles for safe and efficient inventory management
IN-HOUSE MANAGER
PROTRANS TRANSPORT
10.1996 - 12.1997
- Coordinated daily color matching for customer care and costing inquiries.
- Managed filing system for customer queries
- Coordinated deliveries while capturing essential data
- Assessed damages and reported shortages of goods
- Prepared quotations for airfreight dispatch of goods on behalf of clients.
- Identified issues and implemented solutions
- Engaged in team discussions to generate solutions
Education
GRADE 12 - AFRIKAANS, ENGLISH, BOOKKEEPING, TYPE WRITING, COMMERCE & BUSINESS ECONOMICS
HANDEL HIGH SCHOOL
Boksburg , South 01.1989 - 11.1989
Skills
- Sales Representative
- Account Manager
- Branch Management
- Administrative support
- Production Manager
- Mixologist
- HSSP
- She Rep
Computer Qualifications
- ACC PAC
- Pastel 5
- MS Office
- Microsoft Outlook
- Internet Explorer
- Starfront 4 Aluminium & Glass
Languages
- Afrikaans
- English
Training
- Bytes Specialised Solutions, DI In-house system, Service Monitor, Exports, In-house Internet, Personal Growth
- G4S Training, Inkwe Security Service CC Grade B-A, Inkwe Security Service CC Grade E-C, Firearm Skills Development Programme Handgun and LM5, Salesforce In-house System
- Phira Investments NO I (PTY) LDT TA Sondela Eggs Eloff, HACCP/Hazard Analysis and Critical Control Points., Monitoring tracking system., SHE Rep., Route planning and loading Trucks., Pastel
- Liquid Concepts, Mixologist, Training on new products
Personal Qualities
Due to my sales ability being at the forefront of breaking trends within the industry and new technology as well as, my confidence and enthusiasm is positive in my business environment. I follow up with every customer. This feedback has provided a valuable insight into the quality and characteristics of our products. The customer always appreciates this follow-up on a timely basis. In addition, I am able to pass on information to our teams to help improve process/support and the product. My strengths are interpersonal skills, and I can usually win people over to point of view. I hope to be working with a diverse group of people in an increasingly responsible position that enables me to utilize my talents and working closely with my colleagues in solving important problems. I see myself taking on new and exciting challenges in an enjoyable environment and therefore would greatly appreciate your consideration for interview.
Personal Information
- ID Number: 730224 0071 087
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 02/24/73
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
Languages
English
Advanced
C1
Afrikaans
Advanced
C1
Timeline
SALES EXECUTIVE
Sip and Savor
05.2024 - 12.2024
SALES EXECUTIVE
Liquid Concepts Creating Dyna Mic Solutions
01.2024 - 05.2024
SALES EXECUTIVE
Local News Paper Boksburg Advertiser
01.2021 - 01.2022
Production Manager for Pack station
Phira Investments NO I (PTY) LDT TA Sondela Eggs Eloff
07.2018 - 06.2021
SALES EXECUTIVE
G4S BOKSBURG
07.2012 - 01.2017
SALES REP
SG CONVENIENCE SUPER GROUP
01.2011 - 12.2011
BRANCH MANAGER
SALCO
06.2010 - 12.2010
LAB ASSISTANT
PIGMENTS & MASTER BATCH
06.2009 - 05.2010
CUSTOMER SERVICE CO-ORDINATOR
BYTES SPECIALISED SOLUTIONS (NDS)
06.2001 - 05.2009
VARIOUS WITHIN THE SAME COMPANY
SODA CLUB
01.1998 - 05.2001
IN-HOUSE MANAGER
PROTRANS TRANSPORT
10.1996 - 12.1997
GRADE 12 - AFRIKAANS, ENGLISH, BOOKKEEPING, TYPE WRITING, COMMERCE & BUSINESS ECONOMICS
HANDEL HIGH SCHOOL
01.1989 - 11.1989