To be Creative
Lydia Coombes
Administrator / Data Entry Clerk / Co-ordinator / Facilitator
Pretoria
Summary
Proven track record in enhancing client relationships and streamlining operations, notably at Companies I worked for. Excelled in workload management and client support, achieving significant improvements in customer satisfaction. Skillfully negotiated contracts, ensuring project completion within budget, showcasing strong negotiation and attention to detail.
Overview
39
39
years of professional experience
Work History
Self Employed / Independent Contractor
Self Employed / Independent Contractor
06.2023 - Current
- Typing and capturing documents for Businesses.
- Creating and using own filing system.
- Delivering service to Customers to maintain and extend relationships for future business opportunities.
- Increasing Customer satisfaction by delivering high-quality projects on time and within budget constraints.
- Identify new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Negotiating contracts with Clients, ensuring clear communication of project scope and expectations for both parties.
Office Administrator
Fusion Brokers
02.2023 - 05.2023
- Co-ordinated communications, registration, recordkeeping, and other administrative functions.
- Answered incoming calls / Whatsapp messages system and delivered to Staff.
- Maintained electronic filing / emails for easy retrieval
- Created, captured and maintained Client information on Excel Spreadsheet.
- Sourced and worked Client information on SIS Systems.
- Liaised Clients by emails.
- Attended weekly Staff meetings.
- Reduced administrative errors by diligently proofreading office documents and maintained accurate records.
- Enhanced Customer service by developing feedback system that addressed client concerns promptly.
- Maintained confidentiality sensitive information and adhering to strict data protection policies.
- Reconciled Customer files and produced weekly reports.
- Safeguarded Company information by maintained strict confidentiality protocols and ensuring secure document storage practices.
- Developed comprehensive database for tracking Customer Policy information with industry standards.
Administrator / Typist / Independent Contractor
Blum & Hofmeyr Recruitment
09.2017 - 01.2023
- Administration and filing duties e.g. hard and soft copies.
- Maintained personnel records and updated internal databases to support document management.
- Improved 4 Contractors productivity with effective time management strategies for daily tasks.
- Typed and processed CV's afterhours.
- Format, edit and correction per CV and documents.
- Created Applicant Folder on the Company system and registered new Applicants.
- Ensured the format, dates and information were correct on the CV before email to the Client and Applicant.
- Relieved Receptionist and Secretary in their absence.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Captured data on Excel spreadsheet.
- Scheduled interviews / meetings (Outlook) and forwarded to Secretary / CEO.
- Processed Letter of Appointment to the Client with Applicant documents e.g. ID, Bank Letter, Proof of Address and other required documents.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Achievement:
- Developed comprehensive filing system that significantly improved document retrieval times.
- Created new CV templates.
- Maintained database systems to track and analyze operational data.
Operations Support Officer /Office Administrator
AECOM SA / Formerly BKS
03.2011 - 06.2015
- Responsible for Environmental, Geotechnical, GIS under section Infrastructure and Management Sector.
- Assisted Management, Directors and 15 Staff in Department.
- Monitored performance regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Assisted preparing and delivering Tenders and Reports.
- Resolved issues.
- Completed documents, binding and ensured delivered on time with Courier Companies.
- Travel arrangements via AMEX Travel Agency online.
- ensured catering for meetings.
- Audit: attending meetings and training.
- registered and processed time sheets weekly.
- Format capability sheets, project sheets and Staff CV's.
- Assisted firing drilling and attended Safety meetings as 1st Aider.
- Compiled and formatted documents.
- Utilized proven problem-solving methods in accordance with Company policy.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
Administrator (Contract)
PRASA Station Projects
01.2012 - 01.2014
- Handled maintaining information strict confidentiality at all times as required by Company Policy or Legal Regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained Company records and updated internal databases to support document management.
- Established an organized filing system according to QMS Company Regulation that streamlined document retrieval and reduced misplaced files.
- Took minutes during meetings.
- Improved employee productivity with effective time management strategies for daily tasks.
- Worked according deadlines.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Collected, arranged, and input information into database system.
Secretary to Technical Director /Front Office Administrator
BKS
01.2008 - 01.2011
- Duties during the upgrading of Ben Schoeman Highway between Johannesburg and Pretoria.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated information to keep records current.
- Assisted in event planning, social gatherings and team buildings for Company functions.
- Coordinated travel arrangements for Senior staff.
- Coordinated and attending meetings and events.
- Supported project management activities, contributing to timely completion of key initiatives.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Attended site meetings.
- Worked with 22 Staff members including Directors, Engineers ans Students.
Secretary to Senior Managenent (Contract)
Armscor
01.2008 - 01.2008
- Arranged catering and team building.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Staff meetings.
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated travel arrangements for senior staff.
- Provided support to Staff members.
- Managed filing system, entered data and completed other clerical tasks.
Personal Assistant / Order Processing (Contract)
ETI International
01.2005 - 01.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Participated in team meetings and staff training sessions.
- Processed orders and forwarded to the Shipping Department.
Exhibition Consultant / Operations & Data Capture
NichePro
01.2001 - 01.2004
- Co-ordinated and organised exhibitions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for Exhibitors, Vendors and Customers.
- Managed Client relationships through regular check-ins and updates on project progress.
- Evaluated Client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Worked according to deadlines.
- Drawn up exhibition layouts and floor plan on Excel spreadsheet.
- Organised events for VIP and Convention Centres.
- Liaised with Sub-Contractors, Suppliers, Management and Sales Team to better understand needs and recommend appropriate solutions.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Administrator / Data Capturer
Brolaz Projects
01.1989 - 01.2001
- Worked in the Logistics Department.
- Captured data on the Company System.
- Responsible for Administration duties.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Data Capturer (Contract)
Kelly Girls
01.1988 - 01.1999
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Corrections on application forms.
- Liaised with Customers.
Data Entry Clerk / Administrator
ITC Campbells Credit Bureau
01.1986 - 01.1998
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Liaised with Businesses.
- Achievement: Employee of the Month (various months)
Senior Administration Clerk
SA Tourism Board
01.1986 - 01.1992
- Co-ordinated and supervised Tourism services including accommodation and places of interest.
- Liaised with Hotel Managers, Resorts and Visitors.
- Office Administration duties.
- Organised, co-ordinate and setup exhibitions.
- Booked and setup travelling itinerary for International Media.
- Responsible for travelling with International Media in and around the Lowveld and including Kruger National Park.
- Assisted in preparing financial reports by gathering necessary data accurately from various sources without any discrepancies.
- Promoted a safe work environment by enforcing adherence to safety protocols throughout the workplace.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Provided exemplary Customer service to internal and external clients, resolving issues promptly and professionally.
Education
No Degree - Safety Healty & Environmental Occupation Managemen
Nirvana
Johannesburg 04.2001 -
M.D. - Grade 12
Nelspruit High School
Nelspruit 04.2001 -
Skills
Client relationship building
Deadline adherence
Schedule management
Workload management
Service marketing
Scheduling
Production planning
Marketing strategies
Customer retention strategies
Vendor management
Time management
Attention to detail
Customer support
Accomplishments
- Achieved in deadlines, completed projects through effectively helping with administration and capturing data.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to positive results.
- Typing skills.
- Collaborated with team of 5 Consultants in the development of Recruitment.
Additional Information
Being creative, planning, organising, productive, working towards deadlines and working with people.
Interests
Hobbies
Adventurer
Working with Leather
Learning daily
Timeline
Self Employed / Independent Contractor
Self Employed / Independent Contractor
06.2023 - Current
Office Administrator
Fusion Brokers
02.2023 - 05.2023
Administrator / Typist / Independent Contractor
Blum & Hofmeyr Recruitment
09.2017 - 01.2023
Administrator (Contract)
PRASA Station Projects
01.2012 - 01.2014
Operations Support Officer /Office Administrator
AECOM SA / Formerly BKS
03.2011 - 06.2015
Secretary to Technical Director /Front Office Administrator
BKS
01.2008 - 01.2011
Secretary to Senior Managenent (Contract)
Armscor
01.2008 - 01.2008
Personal Assistant / Order Processing (Contract)
ETI International
01.2005 - 01.2007
No Degree - Safety Healty & Environmental Occupation Managemen
Nirvana
04.2001 -
M.D. - Grade 12
Nelspruit High School
04.2001 -
Exhibition Consultant / Operations & Data Capture
NichePro
01.2001 - 01.2004
Administrator / Data Capturer
Brolaz Projects
01.1989 - 01.2001
Data Capturer (Contract)
Kelly Girls
01.1988 - 01.1999
Data Entry Clerk / Administrator
ITC Campbells Credit Bureau
01.1986 - 01.1998
Senior Administration Clerk
SA Tourism Board
01.1986 - 01.1992