LWAZIKAZI MPANGE
Unemployed
The Blyde Estate, Willow Park Manor
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality with 5 years of banking experience and 3 years of retail experience.
Results-driven service expert with strong track record in client relations and operational efficiency. Highly collaborative with focus on team success and adaptability to changing needs. Known for effective communication, leadership, and commitment to achieving goals.
Overview
10
10
years of professional experience
1
1
Language
Work History
Service Consultant
Capitec Bank
01.2020 - 09.2024
- Interact with clients to identify their banking requirements
- Develop business strategies to meet client needs and close sales
- Provide client support services timeously, accurately and professionally
- Reason for leaving: Relocated
Client Service Champion
Capitec Bank
06.2019 - 12.2019
- Liaise with clients through various communication channels, ensuring satisfaction
- Provide unique and quality customer service experience
- Implement best practice and feedback to ensure continuous improvement of service delivery
- Reason for leaving: Promoted
Store Administrator: HR & Finance
Woolworths
04.2017 - 09.2017
- Control store expenditure within budget parameters and ensure accurate and timeous accruals
- Manage general HR administration to ensure data integrity and accurate record retention
- Ensure compliance in internal controls through effective risk management to minimise risk and deliver operational excellence
- Reason for leaving: Health
Coordinator: Pay Point
Woolworths
02.2016 - 03.2017
- Manage all till podiums and processes and identify float discrepancies
- Ensure that all customer and employee issues are attended to and resolved promptly and effectively
- Oversee the performance and compliance of the till operators, ensure they follow and maintain the company’s standards and values
- Reason for leaving: Promoted
Customer Service: Till Operator
Woolworths
06.2014 - 01.2016
- Greet, smile and acknowledge customers
- Perform till transactions efficiently and effectively, in accordance with company guidelines
- Deal with customer complaints, requests and queries quickly and effectively
- Reason for leaving: Promoted
Education
Grade 12 - English Home Language, Afrikaans First Additional Language, Mathematical Literacy, Life Orientation, Accounting, Life Sciences, Physical Science
Maria Louw High School
01.2009
Skills
- Communication
- Data Management
- Active Listening
- Sales expertise
- Customer relations
- Computer Literate
- Time Management
- Problem Solving
- Leadership and Supervision
- Patience and Empathy
- Telemarketing Expertise
- Cash Handling Expertise
References
Ziyanda, Tshangana, Branch Manager, 083 653 8115, Capitec Bank
Yolanda Windvoel, Assistant Branch Manager, 078 339 9327, Capitec Bank
Mrs Sharon Andrews, Departmental Manager, 045 808 6500, Woolworths
Timeline
Service Consultant
Capitec Bank
01.2020 - 09.2024
Client Service Champion
Capitec Bank
06.2019 - 12.2019
Store Administrator: HR & Finance
Woolworths
04.2017 - 09.2017
Coordinator: Pay Point
Woolworths
02.2016 - 03.2017
Customer Service: Till Operator
Woolworths
06.2014 - 01.2016
Grade 12 - English Home Language, Afrikaans First Additional Language, Mathematical Literacy, Life Orientation, Accounting, Life Sciences, Physical Science
Maria Louw High School
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