Lwazi Vezi Masinga
Witbank
Summary
Experienced administrative professional in branch operations and management. Emphasis on fostering team collaboration and delivering tangible results, while remaining flexible to evolving requirements. Proficient in office administration, customer service, and streamlining processes for optimal efficiency. Recognized for exceptional organizational abilities, adept problem-solving skills, and unwavering dedication to achieving excellence.
Overview
9
9
years of professional experience
Work History
Branch Administrator
Xcelsior Financial Services
02.2021 - Current
- Record-Keeping and Filing: Maintaining accurate records and files for the branch.
- Office Management: Overseeing the physical space of the branch, including supplies, equipment, and maintenance.
- Customer Service: Handling customer inquiries, complaints, and providing excellent customer service.
- Communication: Responding to emails, answering phone calls, and communicating with clients and colleagues.
- Financial Management: Managing petty cash, and handling invoices.
- Managed daily branch operations to ensure compliance with company policies and regulations.
- Streamlined administrative processes, enhancing efficiency in document management and client interactions.
- Developed and maintained strong relationships with clients, supporting retention and satisfaction initiatives.
Store Manager
Salomon sports, Nelspruit
04.2017 - 01.2021
- Oversaw daily store operations, ensuring exceptional customer service and efficient workflow.
- Developed and implemented inventory management strategies to optimize stock levels and reduce waste.
- Trained and mentored staff on sales techniques, product knowledge, and customer engagement practices.
- Managed visual merchandising standards to create an appealing shopping environment that maximized sales potential.
- Collaborated with regional managers on strategic initiatives to drive brand awareness and market penetration.
- Led team meetings to communicate goals, share feedback, and foster a collaborative work culture among staff.
- Executed loss prevention measures, significantly reducing shrinkage through training and process improvements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Assistant Store Manager
Jeep Clothing, Witbank
10.2016 - 03.2017
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Managed inventory control processes, ensuring optimal stock levels and minimizing shrinkage.
- Fostered a positive work environment that encouraged teamwork, communication, and professional growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Introduction to Supply Chain Management
University of South Africa
Online01.2024
Grade 12 -
Mhlatane High School
Swaziland01.2013
Skills
- Accurate cash processing
- Client support
- Strong work ethic
- Collaborative team member
- Administrative support
- Appointment coordination
- Client relationship management
- Revenue generation
LANGUAGE
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
iSiswati
Bilingual or Proficient (C2)
References
Miguel, Cunha
Regional Sales Manager
072 199 4292
Xcelsior Financial Services
Winfred Kilonzo
Regional Manager
072 394 7512
Salomon Sports
Peppie Breedt
Branch Manager
076 463 8105
Xcelsior Financial Services
Timeline
Branch Administrator
Xcelsior Financial Services
02.2021 - Current
Store Manager
Salomon sports, Nelspruit
04.2017 - 01.2021
Assistant Store Manager
Jeep Clothing, Witbank
10.2016 - 03.2017
Introduction to Supply Chain Management
University of South Africa
Grade 12 -
Mhlatane High School
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