Lwazi Nyoni
Krugersdorp
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving results . Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Modena Italian Eatery
02.2024 - Current
- Oversee daily restaurant operations, ensuring exceptional guest experiences and service quality for this 420 seater Restaurant
- Managed inventory control processes, minimizing waste while maximizing resource utilization.
- Train and mentored staff on operational procedures and customer service standards.
- Developed and implemented efficient workflows to enhance team productivity and efficiency.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Trained and mentored staff on operational procedures and customer service standards.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established training programs to improve staff performance and maintain high service standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Costing
- Daily cash ups
- Stock takes
- Training and developments
- Audits
Operations Manager
Doppio Collection ( Doppio Zero and Piza E Vino Group)
01.2022 - 01.2024
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Implemented cost control measures, resulting in improved budget management across various departments.
- Developed training programs for staff, fostering skill enhancement and team performance.
- Coordinated inventory management processes, ensuring optimal stock levels and minimizing shortages.
- Analyzed customer feedback to drive service improvements and enhance overall guest experience.
- Led cross-functional teams in executing strategic initiatives that aligned with company goals.
- Training and Planning of yearly oparations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling of managers
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
General Manager
Mezepoli Nicolway
05.2016 - 09.2021
- Assisted in daily operations to ensure smooth business functionality.
- Supported team members in executing strategic initiatives and routine tasks.
- Learned company policies and procedures to enhance compliance and efficiency.
- Contributed to development of operational plans aligned with organizational goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Adapted quickly to changing priorities and project requirements within the organization.
- Participated in team meetings to provide input on process improvements.
- Engaged in training sessions to develop skills in management tools and systems.
- stock takes
- Oversaw cash flow management to ensure financial stability and operational efficiency.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Restaurant Manager
Plaka Greek Restaurant
05.2010 - 04.2016
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on operational procedures and customer service standards.
- Developed and implemented efficient workflows to enhance team productivity and efficiency.
- Managed inventory control processes, minimizing waste while maximizing resource utilization.
- Managed staff schedules and training programs to optimize team performance.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
Restaurant Waiter
Plaka Restaurant Cresta
01.2006 - 04.2010
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Provided exceptional customer service in fast-paced dining environment.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Waiter's Assistant
Holiday Inn Hotel Bulawayo
11.2003 - 12.2005
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Supported daily operations by maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new staff on service protocols and best practices for customer interaction.
- Contributed to menu knowledge, enabling effective communication of offerings to guests.
- Demonstrated multitasking ability by managing multiple tables simultaneously, ensuring prompt service delivery.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted customers and provided menus upon arrival to dining room.
Education
Barchelor of Law - Law
University of South Africa
Johannesburg, South Africa10-2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Audits
- Organization and prioritization
- Passion for customer satisfaction
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Labor management
- Manager support
- Staff development
Certification
Healthy & Safety
Fire
Food safety
Firts Aider
Additional Information
All references available
Languages
English
Advanced (C1)
Ndebele
Advanced (C1)
Timeline
Restaurant Manager
Modena Italian Eatery
02.2024 - Current
Operations Manager
Doppio Collection ( Doppio Zero and Piza E Vino Group)
01.2022 - 01.2024
General Manager
Mezepoli Nicolway
05.2016 - 09.2021
Restaurant Manager
Plaka Greek Restaurant
05.2010 - 04.2016
Restaurant Waiter
Plaka Restaurant Cresta
01.2006 - 04.2010
Waiter's Assistant
Holiday Inn Hotel Bulawayo
11.2003 - 12.2005
Barchelor of Law - Law
University of South Africa