Lwazi Mkhabela
Quality Control QC
Johannesburg , Soweto
Summary
I have a unique blend of experience in customer service and quality control. Previously, I worked in a call center for debt collection, where I honed my communication skills and learned to navigate complex customer interactions.
I worked in a fast-paced call center environment, handling customer inquiries and resolving debt-related issues.
I developed strong communication and problem-solving skills, ensuring that customers received timely and effective solutions.
IDEMIA Quality Control:I later transitioned to a quality control role at IDEMIA, where I applied my attention to detail and analytical skills to ensure high-quality products and services.
Relevant Skills:
I possess excellent verbal and written communication skills, with the ability to adapt to diverse customer needs.
Quality Control: I have a keen eye for detail and a strong understanding of quality control principles, ensuring that products and services meet high standards.
Overview
1
1
Language
Work History
Call Center Agent Debt Collector
SA Business School
- Calling customers, making that they pay their accounts
- Ensuring that clients pay their accounts on time
- Advising clients against difficulties they will face when not making payments
Quality Control
Idemia
- Checking bank cards of clients
- Checking the work card to ensure that operators' are using the right plastic
- Checking if operators are using the right topping and the indent colour
- Verifying that the information (client details) in the chip and max stripes matches with the one on the computer system
- Verifying files to see if they match with the barnes machine if they don't match, I check them on the EVA Machine
- Collecting waste card and recording them
- CQM testing the cards being run if they meet the required standard
- Random Check with Mag test machine-checking cards from different machines
Education
Business Practice Level 1 - undefined
Afrocentric Health Pty Ltd.
Grade 12 - English, Isizulu, Mathematical Literacy, Geography, Life Orientation, History
George Khosa High School
01.2020 - 05.2020
Call Centre CC2 -
SA Business School
Houghton IT Level 4 System Development -
Skills Development Center (SDC)
Rivonia Skills
Call center operations
Further Educational Qualifications
- SA Business School, Call Centre CC2
- Afrocentric Health Pty Ltd., Business Practice Level 1
- Skills Development Center (SDC), IT Level 4
Personal Information
- ID Number: 010805 5541 081
- Health Status: Excellent
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
Grade 12 - English, Isizulu, Mathematical Literacy, Geography, Life Orientation, History
George Khosa High School
01.2020 - 05.2020
Business Practice Level 1 - undefined
Afrocentric Health Pty Ltd.
Call Center Agent Debt Collector
SA Business School
Quality Control
Idemia
Call Centre CC2 -
SA Business School
IT Level 4 System Development -
Skills Development Center (SDC)
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