Lwazi Mbata

I facilitate the process in countering fraud on compromised accounts, secure customers accounts for all types of fraudulent transactions. with 3 - 7 years experience in the front line open fraud cases for online and card transactions, and hand over cases to the investigators to begin the investigation process.

Leadership role in the fraud environment to manage and lead people to deliver high levels of operational excellence and customer service. Comprehensive knowledge of transactional systems, processes, and procedures in the fraud space, with the ability to analyse situations and issues, identify options, draw conclusions, determine and recommend practical sources of action, by using good judgment and strategic thinking.

Facilitate the process in countering fraud on compromised accounts, secure customers’ accounts for all types of fraudulent transactions. With 4 years experience in front line open fraud cases for online and card transactions, and hand over cases to investigators to begin the investigation process.
Handle inbound calls and supply the highest level of quality to all customers who contact Voice Branch via telephone or email, assist with all types of transactional customers, Wealth, Private, Prestige and Fleet customers.

Leadership role in a similar environment as a team leader, with the responsibility of mentoring, teaching, coaching consultants in Digital Banking product knowledge and services.

Handle inbound calls and supply high level of quality to all customers who contact Voice Branch via telephone, with the responsibility for providing good call quality customer experience and adherence for quality assurance process, compliance, and empathy measures, by reducing key cost drivers for losses Digital Banking space.