Lwazi Magenuka

Responsibilities:

Plan and design provincial network infrastructure in line with the provincial needs guided by the PGDP.

Plan, design, and support ICT Infrastructure Architecture for the OTP and provincial departments

Regularly project manages the deployment of ICT connectivity to provincial sites.

Conduct research and assessment on connectivity needs of provincial sites to ensure appropriate deployment of correct

equipment

Assist in co-ordination of provincial connectivity committee meetings with provincial departments that engages on the provincial network architecture, cabling standards, and procedures.

Provide technical support to the department in terms of security stack

deployments.

Provide inputs in the Development provincial network standards and procedures.

Recommend ICT Connectivity changes to departments as part of improving the provision of ICT services.

Liaise with the relevant external service providers and provincial departments on issues relating to provincial network.

Manage network service level agreements (SLA) with SITA on the work conducted in installing WAN and LAN services within provincial multi-department buildings.

Upgrade and install Wide Area Network (WAN) suitable for the Eastern Cape Provincial Government. * Manage, monitor, and implement all ICT Infrastructure projects provincially.

Responsibilities:

Assist in design and implementation of an IT Disaster Recovery Plan. Planning, design, and support ICT Infrastructure Architecture for Social Development.

Managing Service Level Agreements for the department

Assume a supervisory and junior management role to the chief network controllers in the provision of general user support, network maintenance, and IT resources Management

Plan and perform all preventative maintenance services and ICT audits

Participate in ICT connectivity rollout projects

Procuring goods and services for projects

Member of the system software rollout projects team that is responsible for the implementation of all developed systems.

To render the maintenance of all ICT equipment's/Infrastructure

Implement, install, configure, and support operating systems and systems software packages on PC's and file server

Also, act as a Deputy Director for Amatole District and Buffalo City Metro Social Development

Assist in the design and implementation of an IT Disaster Recovery Plan

Managing Service Level Agreements

Competencies:

Good knowledge in ICT user equipment, Microsoft Office Suite and Microsoft Operating systems, LANs, WANs, and LAN\WAN equipment's is essential.

Knowledge of transversal systems (BAS, MIS, PERSAL)

Knowledge of VCX Telephone system and 3Com office phones

Experience and knowledge of in troubleshooting and resolving software-related problems on ICT user equipment.

Experience and knowledge in troubleshooting hardware-related problems and performing hardware maintenance on ICT user equipment.

Experience and knowledge in configuring equipment in LAN\WAN such as desktops, switches, servers, and routers.

Responsibilities:

TCP/IP including router management, DNS.

Network administration (LAN, WAN and Wireless)

Virtual Private Network (VPN)

Monitor and Support Company & client LAN, WAN, Protocols, Network testing equipment, and Server infrastructure.

Interface with clients on a regular basis.

Good understanding of all Information System Security policies

Make changes to the Cisco and other networks daily based on the clients.

Maintain and update Network

Email protocols (POP, SMTP and Exchange).

Windows (Vista, XP, 2000, Novell, Server 2003).

MS server management (Active Directory, Exchange).

Provide advanced customer IT support.

Strong technical and non-technical communication skills.

Preventative maintenance and ensuring that SLAs are achieved

Documentation including:

Asset registers, network diagrams, project documentation where applicable change controls, both internal and external as built

documentation as required

Retain ownership of calls logged on behalf of the customer.

Ensure IT policies, procedures, and standards are adhered to when new equipment is purchased

User Support:

Provides detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them;

demonstrates ingenuity in applying knowledge to non-standard situations. Assist users in making more effective use of desktop

systems, products, and services, investigating complex problem situations to diagnose underlying causes, and helping users to

recover or continue operation.

Change Management

Assists with the production of schedules of requests for change (RFCs) for managing changes to the live infrastructure

Hardware/Software Installation:

Responds to instructions or follows agreed plans to install or remove items of hardware and/or software (typically those

requiring greatest expertise in installation); finds the necessary items and checks that these are as described in the instructions or plans.

Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools.

Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated

Network Administration and Support

Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.

Project Office:

Provides detailed guidance on project management processes, procedures, tools, and techniques Set-up, support, and provides

detailed guidance on project management software. Produces planned, updates project and summary reports, including cost breakdowns and summaries.

Responsibilities:

Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.

Enhanced security by implementing firewalls, VPNs, and access control systems.

Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.

Designed and deployed scalable network infrastructure for increased efficiency and reliability.

To ensure availability and reliability of critical IT networking services

To provide maintenance and operational support to the Volkswagen Campus networks including:

Local Area Network

Wireless

Network Security Fundamentals

Remote Access Solutions

Bandwidth Management Engines

CISCO LAN Management Solutions

Research and development

New Technologies and Solutions

Data Center Services

Maintain server farm within various IT server rooms and data centers. ISP services (Vodacom and Telkom)

Ensure operational Excellence

Manage Assets * Manage Contractors and Suppliers

Monitor Support and Maintain Network availability

Manage and Coordinate Projects

Compile Reports

Quality Assurance

Competencies:

Knowledge and exposure of various IT Architectures

Knowledge and exposure of routing protocols, L2, L3 Ethernet Knowledge and exposure of networking protocols and concepts

Knowledge and exposure of network authentication and admission control

Knowledge and exposure of Cisco Management toolsets

Knowledge and exposure of Cisco products, Routers, Switches, and AP's. Knowledge and exposure of Ethernet switching and routing

Knowledge and exposure network monitoring tools and solutions

Knowledge of Project management and disciplines

Knowledge and exposure of High Availability and Redundancy within IT Data Networks

Knowledge and exposure of Security, intrusion detection and Firewalls

Responsibilities:

Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.

Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.

Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.

Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

Assemble and configure computers, perform upgrades to computers. Loading software i.e., operating system (Win 3.11,95, 98, NT4, 2000, XP, OS2)

Application software (MS Office, lotus, faxing software, etc);

Fixing software and hardware problems (pc's that are not booting, hanging, not working with certain peripherals\ devices, etc.), building and configuring networks (laying cable, crimping (RJ45, BNC)

Installing protocols, domains, workgroups, etc); troubleshooting networks (hanging workstations, etc);

Loading all computer peripherals and devices (modems, cdwriters, cd-roms, a cards, vga cards etc);

Data recovery (formatted hdd, virus infections, corrupted partitions)

Assist customers with direct on-site and telephonic support.