Lwazi Cele
Avoca Hills
Summary
Professional, self-motivated individual with experience in retail and restaurant environments. Eager to learn with a strong work ethic. Committed to building experience and growing within the hospitality industry while delivering consistent, high-quality customer service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Retail Assistant
Builders Express
Amanzimtoti
06.2025 - Current
- Assisted customers with product selection and provided expert advice on materials.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Participated in training new staff on company policies and customer service practices.
Sales Assistant
Truworths
09.2023 - 05.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained store displays to create appealing shopping environments.
Sales Assistant
The Hub
Amanzimtoti
07.2023 - 08.2023
- Handled customer inquiries and resolved issues effectively.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Informed customers about current promotions and discounts.
Runner
Adega Gateway
Umhlanga
11.2021 - 01.2022
- Welcomed and assisted customers upon arrival.
- Cleaned and cleared tables to maintain a hygienic dinning area.
- Assisted kitchen staff by rinsing, defrosting and preparing seafood.
- Supported smooth daily resturant operations.
Education
Plumbing Certificate -
eThekwini College
02.2025 - 03.2025
Wholesale and Retail Operations Leanership -
Truworths
Amanzimtoti 09.2023 - 08.2024
Introduction to business management -
Galleria Learning Lab
Amanzimtoti 03.2023 - 03.2023
Matric Certificate - NQF level 4
Adams College
Adams Mission 01.2017 - 12/2022
Skills
- Strong customer service and communication skills
- Ability to work under pressure and in diverse environments
- Team collaboration and leadership abilities
- Good time management
- Adaptability and willingness to learn
- Sales and upselling skills
- Point-of-Sale (POS) operation and cash handling
- Excellent table service
- Attention to detail
Hobbies and Interests
- Interest in hospitality and tourism
- Interest in visual merchandising
- Soccer: Since 2008 (team collaboration)
- Computer programming (problem-solving skills)
References
- The Hub, Priscilla, Supervisor, 031 904 2264
- Truworths, Grace, 082 857 8494
- Galleria Learning Lab, Yuvika Harripersadh, Trainer, 031 904 1512
- EThekwini College, Zoleka Mgevane, Facilitator, 083 643 7228
Languages
English
Proficient
C2
isiZulu
Proficient
C2
Additional information
- Learner license.
- Induction Training Workbook.
- Customer Service Workbook.
- Sales and Merchandising Workbook.
- Service Desk Workbook.
Timeline
Retail Assistant
Builders Express
06.2025 - Current
Plumbing Certificate -
eThekwini College
02.2025 - 03.2025
Wholesale and Retail Operations Leanership -
Truworths
09.2023 - 08.2024
Sales Assistant
Truworths
09.2023 - 05.2025
Sales Assistant
The Hub
07.2023 - 08.2023
Introduction to business management -
Galleria Learning Lab
03.2023 - 03.2023
Runner
Adega Gateway
11.2021 - 01.2022
Matric Certificate - NQF level 4
Adams College
01.2017 - 12/2022