Lwando Sigidi
Team Lead
Gqeberha
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Team Leader
MPC Connect
09.2023 - Current
- Set clear performance expectations for the team, actively monitoring progress and providing constructive feedback to keep everyone on track.
- Focused on skills development through personalized coaching, resulting in improved individual and overall team performance.
- Streamlined workflows to enhance productivity, regularly reviewing performance metrics to drive continuous improvement.
- Provided consistent guidance and mentorship to junior staff, offering personalized support tailored to their individual strengths and development areas.
- Motivated team members to embrace greater responsibilities, enabling them to lead projects and initiatives, thereby enhancing their skills.
- Created a nurturing and development-focused environment to support junior team members in advancing to leadership positions.
Language Consultant
MPC Connect
06.2021 - 08.2023
- Conducted thorough assessments of clients'' language skills, enabling targeted instruction and measurable progress tracking.
- Provided constructive feedback on clients'' written and spoken work, refining their linguistic accuracy and fluency.
- Collaborated with other language consultants to create a cohesive team working towards the same goal of client success.
Data Capturer
Point of Interest
12.2020 - 03.2021
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records
- Ensured the accuracy and validity of data entered into databases.
Education
Bachelor of Science - Environmental Science
Nelson Mandela University
Gqeberha 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Mentoring
Problem Solving
Accomplishments
Selected as a finalist in the Top BPO Team Leader/Supervisor EC category for the BPESA Alchemy Awards 2024
Timeline
Team Leader
MPC Connect
09.2023 - Current
Language Consultant
MPC Connect
06.2021 - 08.2023
Data Capturer
Point of Interest
12.2020 - 03.2021
Bachelor of Science - Environmental Science
Nelson Mandela University
04.2001 -
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