Lwandiso Rwanqa
Field Engineer Voice/Data
Durban
Summary
Dedicated Voice and Data Field Engineer with a proven track record in cultivating strong client relationships and effectively resolving complex customer inquiries, both remotely and on-site. Expertise in VSAT and RF systems enhances the ability to deliver tailored solutions that meet client needs. Over five years of experience supporting sales initiatives as part of dynamic business development teams, contributing to overall growth and success. Committed to leveraging technical knowledge and interpersonal skills to drive customer satisfaction and business results.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Field Engineer Voice/Data
Vox Telecom
12.2018 - Current
- VSAT, RF systems
- Hughes VSAT platform, modem type HN9600 to HT2010 Complete RF installs to company standards
- Cable installations, Wi-Fi site survey, cell booster install
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Configure and maintain network infrastructure, including routers, switches, and Wi-Fi as VoIP telephony systems
- FTTB and FTTH, network routing and switching protocols (e.g. BGP, MPLS, VLANs)
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Keep stock records and return faulty equipment's
- Prepared documentation that would be used in requests for proposal.
Education
Diploma - information technology
Richfield Graduate Institution of Technology
12.2017
Grade 12 - undefined
Futura high school
01.2014
Skills
Site inspections
Project scheduling
Project management
Installation planning
Safety procedures
Team communication
Quality control
Equipment installation
End-user training
Network configuration
Customer support
Hardware repair
Document management
Certification
MICTSETA National Certificate: Information Technology System Support 2023-06-29
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Engineer Voice/Data
Vox Telecom
12.2018 - Current
Grade 12 - undefined
Futura high school
Diploma - information technology
Richfield Graduate Institution of Technology