Lwandile Zwane
Manguzi
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player with positive attitude and proven skill in building client relationships. Motivated to ensure customer satisfaction and drive company success. Articulate, enthusiastic, and results-oriented in cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Operations Professional
Mr Manzini
Manguzi
01.2024 - Current
- Installed and configured network switches, routers, and firewalls.
- Implemented system changes to enhance service levels.
- Maintained accurate documentation of server configurations and application deployments.
IT Project Manager
Mr Sbiya
Manguzi
01.2024 - 02.2024
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
- Created status reports detailing progress against timeline milestones and budget constraints.
Technical Support Specialist
Mr Mthiyane
Manguzi
- Provided comprehensive technical support to customers via telephone, email and chat.
- Diagnosed system problems using remote tools to access customer machines.
- Assisted in the development of technical documentation for internal use by IT staff members.
Education
Bachelor of Information Technology And Business Systems - Information Technology
Rosebank College
Durban02-2024
Skills
- Software Deployment
- Operating systems
- Storage Management
- Hardware troubleshooting
- Network Administration
- Operations Management
- Software Development
- System Administration
- Database Administration
Languages
English
First Language
English
Intermediate (B1)
B1
Accomplishments
- awarded for the best Software developer
- for being early and dedicated with my work
Affiliations
- Soccer Player
- Musician(Producer, Beatmaker,DJ)
Certification
- High School certificates
Lwandile
- Volunteer, Dedicated and motivated hard worker, I can adapt to any new changes.
References
References available upon request.
Timeline
IT Operations Professional
Mr Manzini
01.2024 - Current
IT Project Manager
Mr Sbiya
01.2024 - 02.2024
Technical Support Specialist
Mr Mthiyane
Bachelor of Information Technology And Business Systems - Information Technology
Rosebank College
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