Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lwandile Gumpo

Johannesburg

Summary

Proven Sales Representative at Innomatic Solar, adept in customer relationship building and sales strategy development, enhanced client satisfaction and consistently exceeded sales quotas. Skilled in negotiation and interpersonal communication, I fostered long-term loyalty and expanded client bases, achieving top performer status through strategic planning and relationship selling.

Overview

17
17
years of professional experience

Work History

Sales Representative

Innomatic Solar
10.2021 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Receptionist

Innomatic
01.2016 - 11.2021
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted with planning office events and meetings for smooth execution.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Warehouse Assistant Supervisor

Flexible Machine Controlles
10.2008 - 10.2016
  • Improved warehouse efficiency by streamlining processes and implementing best practices.
  • Assisted in budget planning activities, identifying opportunities for cost savings while maintaining service levels.
  • Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
  • Participated in safety meetings to reinforce the importance of workplace safety protocols among the team members.
  • Collaborated with other supervisors to develop cross-functional teams, improving overall operations.
  • Coordinated staff schedules for optimal coverage during peak periods and minimized overtime costs.
  • Addressed customer inquiries regarding order status or product availability professionally and efficiently.
  • Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
  • Reduced order processing times through effective delegation of tasks to team members.
  • Oversaw loading and unloading procedures, ensuring timely and accurate shipments for customer satisfaction.
  • Provided on-the-job training to new hires, enhancing their productivity and skill sets.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.

Waitresses

Adegar
10.2007 - 10.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

Diploma -

Mvuthu High School
Bulawayo

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Product and service knowledge
  • Sales Presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-Solving
  • Sales Development
  • Product and Service Sales
  • Customer Retention
  • Client Service
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Objection handling
  • Relationship selling
  • Sales consultation
  • Process Improvement
  • Customer Needs Assessment
  • Performance Improvement
  • Strategic Planning
  • Customer Success Management
  • Account Management

Languages

Zulu & English
Advanced (C1)

Timeline

Sales Representative

Innomatic Solar
10.2021 - Current

Receptionist

Innomatic
01.2016 - 11.2021

Warehouse Assistant Supervisor

Flexible Machine Controlles
10.2008 - 10.2016

Waitresses

Adegar
10.2007 - 10.2008

Diploma -

Mvuthu High School

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Lwandile Gumpo