Lwandeka Ligunya
Summary
Dynamic leader with proven expertise in store operations and team development honed at The Foschini Group. Excelled in enhancing customer satisfaction and sales through innovative merchandising and effective employee training. Skilled in retail inventory management and operations, achieving significant improvements in store efficiency and performance.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Store Manager
The Foschini Group
09.2018 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Administrative Controller
The Foschini Group
08.2017 - 08.2018
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
Visual Merchandiser
The Foschini Group
09.2016 - 08.2017
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Education
High School Diploma -
Forest High School
Johannesburg, South Africa 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Team building
Store operations
Shift scheduling
Operations management
Retail inventory management
Timeline
Store Manager
The Foschini Group
09.2018 - 05.2022
Administrative Controller
The Foschini Group
08.2017 - 08.2018
Visual Merchandiser
The Foschini Group
09.2016 - 08.2017
High School Diploma -
Forest High School
04.2001 -
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