Luyolo Ndiki
Cape Town
Summary
Skilled and approachable IT Support Technician with hands-on experience in corporate, remote, and freelance environments. Holds a National Diploma in Information & Communication Networks and is CompTIA Security+ certified. Brings a calm, solution-driven approach to troubleshooting hardware/software issues, VoIP configuration, and network support. Proficient with Microsoft 365, SharePoint, Zoho, Jira, and endpoint security tools. Currently seeking an opportunity to grow within a structured IT environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Technician
Fluid Communications
04.2024 - 03.2025
- Provided remote and on-site support
- Configured VoIP phones, routers, printers
- Managed SharePoint & OneDrive issues
- Used Zoho Desk for logging support tickets
- Created client quotes on Zoho Books
- Documented tasks and client environments
Junior IT Technician
MCE Solutions
09.2023 - 11.2023
- First-line support for hardware/software
- Installed Windows OS and Office packages
- Assisted with email setups (Outlook/Exchange)
- Supported Office 365 users
- Managed user setups and asset tracking
Freelance Video Quality Controller
Via Afrika
01.2023 - 08.2023
- Reviewed educational video content
- Ensured AV quality and sync accuracy
- Identified formatting/subtitle issues
- Managed compression and rendering workflows
IT Support & Customer Service
Careers24
01.2022 - 12.2022
Service Desk Engineer
Stowe Holdings (Pty) Ltd
10.2021 - 11.2021
Security Analyst (Intern)
Seraph Cyber Security
10.2020 - 05.2021
IT Support Intern
CiTi/UVU Africa
06.2019 - 01.2020
Computer Lab Assistant (Part-Time)
CPUT
03.2016 - 10.2018
Education
National Diploma - Information & Communication Networks (ICT)
CPUT
01.2020
Higher Certificate - Information Technology
CPUT
01.2015
Skills
- Hardware/Software Troubleshooting
- Network Configuration & Diagnostics
- VoIP Setup & Support
- Microsoft 365, SharePoint, OneDrive
- Printer & Driver Configuration
- Windows OS Installation
- Remote Desktop Support
- Zoho Desk, Zoho Books, Jira
- Endpoint Security & Backups
- - Customer Service & Documentation
Certification
CompTIA Security+ - Valid until 30 Sep 2026
Languages
English
Computer Literacy
- Microsoft Office (Excel, Word, Outlook)
- Windows OS & Security Tools
- Video Playback & Compression Tools
Personal Details
- Date of Birth: 19 December 1993
- Marital Status: Single
- Dependants: One
- Residential Area: Observatory, Cape Town
- Transport: Own & Public Transport
- Notice Period: Immediately Available
Timeline
IT Support Technician
Fluid Communications
04.2024 - 03.2025
Junior IT Technician
MCE Solutions
09.2023 - 11.2023
Freelance Video Quality Controller
Via Afrika
01.2023 - 08.2023
IT Support & Customer Service
Careers24
01.2022 - 12.2022
Service Desk Engineer
Stowe Holdings (Pty) Ltd
10.2021 - 11.2021
Security Analyst (Intern)
Seraph Cyber Security
10.2020 - 05.2021
IT Support Intern
CiTi/UVU Africa
06.2019 - 01.2020
Computer Lab Assistant (Part-Time)
CPUT
03.2016 - 10.2018
Higher Certificate - Information Technology
CPUT
National Diploma - Information & Communication Networks (ICT)
CPUT
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