Luyanda Wiseman Mtshali
Waiter/Retail Salesman/Digital Literacy Instructor
Durban
Summary
Dynamic retail professional with a proven track record at Spar, excelling in customer service and team supervision. Leveraged strong communication skills and upselling strategies to consistently exceed sales targets. Adept at inventory management and fostering teamwork, driving operational efficiency and enhancing customer
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
Work History
Retailer
Spar
02.2025 - Current
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Merchandise Stocker
PepsiCo
01.2025 - Current
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
Digital Literacy Instructor
Standard Bank Group
12.2024 - 12.2024
- Developed individualized learning plans for diverse learners, resulting in increased academic achievement.
- Organized engaging events such as book clubs or author visits that fostered a community-wide appreciation for reading.
- Enhanced literacy skills by implementing engaging and interactive reading activities.
- Supported struggling readers with targeted intervention strategies, boosting their overall literacy development.
Waiter's Assistant
The Daily Bagel
06.2024 - 11.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Proactively addressed customer complaints or concerns, resolving issues quickly to maintain positive dining experiences.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions.
- Participated in team meetings to discuss strategies for improving overall guest satisfaction levels.
- Ensured proper food handling procedures were followed at all times, maintaining health code compliance within the establishment.
- Monitored food and beverage supplies, assisting with restocking when needed.
Assistant Waiter
Brahman Hills Hotel
01.2024 - 06.2024
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
Education
High School Diploma -
Asithuthuke Combined School
Howick 04.2001 -
Skills
Creativity and innovation
Marketing
Customer service
Upselling strategies
Inventory counts
Teamwork
Strong communication and interpersonal skills
Multitasking Abilities
Team supervision
Attention to detail
Inventory and stocking
Microsoft applications proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Retailer
Spar
02.2025 - Current
Merchandise Stocker
PepsiCo
01.2025 - Current
Digital Literacy Instructor
Standard Bank Group
12.2024 - 12.2024
Waiter's Assistant
The Daily Bagel
06.2024 - 11.2024
Assistant Waiter
Brahman Hills Hotel
01.2024 - 06.2024
High School Diploma -
Asithuthuke Combined School
04.2001 -