Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Luyanda Nsikelelo Mathenjwa

Durban

Summary

Dynamic Customer Service Advisor with proven expertise at Huntswood, excelling in conflict resolution and CRM software utilization. Recognized for enhancing customer satisfaction through innovative problem-solving and effective collaboration. Committed to delivering exceptional service and maintaining strong customer relationships, consistently achieving high levels of client engagement.

Overview

4
4
years of professional experience

Work History

Customer Service Advisor

Huntswood
Durban
08.2022 - Current
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Maintained detailed records of customer interactions, transactions, comments and complaints.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Collaborated with other departments to ensure quality service delivery for customers.

Customer Service Advisor

CCI
Durban
02.2021 - 07.2022
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Education

Creative Arts College
Durban, South Africa
12-2023

High School Diploma -

Riverdene Secondary School
Durban, South Africa
12-2019

Skills

  • Customer service
  • CRM software
  • Data entry
  • Conflict resolution
  • Product knowledge
  • Customer relationship management

Languages

Zulu
First Language

References

References available upon request.

Timeline

Customer Service Advisor

Huntswood
08.2022 - Current

Customer Service Advisor

CCI
02.2021 - 07.2022

Creative Arts College

High School Diploma -

Riverdene Secondary School

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Luyanda Nsikelelo Mathenjwa