LUYANDA THENJWAYO
Johannesburg
Summary
Installation and Support Technician well-versed in troubleshooting equipment and network problems. Analytical thinker accustomed to quickly and accurately diagnosing and repairing technical issues. Analytical IT Technician skilled at optimizing networks and data communications. Quick at diagnosing faults and planning responsive action. Translates technical information for non-technical audiences. Methodical problem-solver delivers superb customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Technician
LANSERIA INTERNATIONAL AIRPORT
2022.11 - Current
- Provided technical support to company staff, resolving varied issues across internal and external applications.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
- Provided thorough training and guidance on new software, systems and applications.
- Configured software and functions following specifications to optimism operations.
- Installed spyware and cybersecurity software to reduce future breaches and viruses.
- Completed set up tasks for companies, including installing and configuring PCs, phones and printers.
- Optimized customers hard drives to increase performance and capacity.
- Stabilized systems with rigorous testing, patching and repairs, limiting new tickets.
- Diagnosed software faults, efficiently debugging and reinstalling packages to reduce downtime.
- Bolstered client security systems with VPNs, firewalls and antivirus software for reduced risk.
- Support flight information display system, surveillance and access control
- Configured hardware, devices, and software to set up work stations for employees.
It Support Technician
Gold Reef City
2018.11 - 2022.11
- Resolved system, hardware and telephone issues within 24 hours, improving efficiency among all departments
- Configured hardware, devices and software to set up work stations for employees
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Patched software and installed new versions to eliminate security problems and protect data
- Updated documentation and produced reports
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Trained users on how to operate office equipment
- Helped streamline repair processes and update procedures for support action consistency
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using effective troubleshooting techniques
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Removed malware, ransomware and other threats from laptops and desktop systems.
CCTV Technician
Pro Stool Steel Merchants
2018.03 - 2018.09
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field
- Translated technical terms into easy-to-understand language to explain operation of systems to customers
- Submitted regular reports on service work performed, outstanding deficiencies and general system status
- Read and understood product manuals and blueprints
- Responded to maintenance calls and troubleshot devices
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
It Field Technician
Ingwapele Technologies
2009.07 - 2017.06
- Installed panels using hand and power tools
- Set up networks and computers for business and residential customers
- Installed, modified and repaired software and hardware to resolve technical issues
- Helped streamline repair processes and update procedures for support action consistency
- Performed annual service visits and completed preventative maintenance on all systems
- Enacted successful repairs by applying technical skills and operations knowledge
- Identified issues, analyzed information and provided solutions to problems.
Education
CompTIA A+, CompTIA N - Information Technology
Pearson Vue
Johannesburg07.2017
Linux Essentials - Information Technology
Into Web Staff Training
Johannesburg07.2008
Grade 12 -
Vulanindlela Secondary School
Johannesburg12.2004
Skills
- Troubleshooting and Diagnostics
- Help Desk Operations
- Peripheral Repair
- Desktop Technical Support
- Hardware and software installation
- Network component installations
- Virus and malware prevention
- Operating system testing
- Application installations
- Debugging
- Wireless Networking
- TCP/IP
- Microsoft Office Specialist (MOS) Expert
- Windows 10
- Basic IT support
- Written and verbal communication
- Installation and repairs
- Customer service
- Adaptability
- Problem-Solving
- Networking Fundamentals
References
- Louis Bapela, Project manager, 0128412212
- Bongani Mathebula, IT Manager, 0730998911
- Bongani Jackson, CCTV manager, 0817354627
- Tumelo Molefe, IT Manager (Lanseria), 0823416072
Certification
- Currently studying towards CCNA certification
Languages
English
Advanced (C1)
Zulu
Bilingual or Proficient (C2)
Timeline
IT Technician
LANSERIA INTERNATIONAL AIRPORT
2022.11 - Current
It Support Technician
Gold Reef City
2018.11 - 2022.11
CCTV Technician
Pro Stool Steel Merchants
2018.03 - 2018.09
It Field Technician
Ingwapele Technologies
2009.07 - 2017.06
CompTIA A+, CompTIA N - Information Technology
Pearson Vue
Linux Essentials - Information Technology
Into Web Staff Training
Grade 12 -
Vulanindlela Secondary School
- Currently studying towards CCNA certification
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