Luyanda N Nqiwa
Customer Service
Mitchells Plain
Summary
Proven customer service expert adept at resolving concerns, with strong communication skills. Mentored juniors, supported management, and led a team of 20 to enhance performance. Eager to join and contribute to your team.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
HEALTH INSURANCE EXECUTIVE
EXL SERVICES SA
CAPE TOWN
08.2024 - Current
- Spearheaded a dynamic health insurance campaign, enhancing my expertise in the sector.
- Rapidly assimilated novel industry concepts, translating into exceptional performance.
- Cultivated a deep understanding of the criticality of confidentiality in client relations.
- Honed patience and strategic problem-solving skills in high-stakes insurance scenarios.
- Gained health ins. knowledge.
- Mastered new insurance techniques
- Honed patience & client trust
- Prioritized data confidentiality
- Generated agency commissions by creating strong relationships with new contacts, boosting commissions 90%.
- Managed and developed 20 agents by providing comprehensive training and coaching.
COLLECTIONS EXECUTIVE
EXL SERVICE
MITCHELLS PLAIN
01.2023 - 01.2024
- Excelled in front-line customer service, adept at resolving client concerns with strong problem-solving and communication skills.
- Proactively trained junior agents on system navigation and delivering superior customer service during downtime.
- Assisted management daily in analyzing team performance metrics for a group of 20, driving competitive performance and goal achievement through strategic focus.
- Resolved client issues, ensuring satisfaction
- Enhanced team's skills in customer service
- Assisted manager with daily team stats
- Expertly managed a 1.5-year tenure as a Collections Advisor at EXL, navigating a dynamic and challenging environment that honed my negotiation and customer service skills.
- Successfully transitioned to a new campaign following strategic realignment, demonstrating adaptability and resilience.
- Oversaw the closure of the EXL Collections campaign, showcasing strong project management and organizational abilities.
- Boosted negotiation skills
- Enhanced customer service
- Navigated campaign closure
- Transitioned to new role
Education
GRADE 12 - English and Afrikaans, Mathematical Literacy, Knowledgeable in Business, Hospitality, History, Life Orientation
Ned Doman
Athlone Cape Town 01.2017 - 01.2021
Personal Information
Nationality: South African
Timeline
HEALTH INSURANCE EXECUTIVE
EXL SERVICES SA
08.2024 - Current
COLLECTIONS EXECUTIVE
EXL SERVICE
01.2023 - 01.2024
GRADE 12 - English and Afrikaans, Mathematical Literacy, Knowledgeable in Business, Hospitality, History, Life Orientation
Ned Doman
01.2017 - 01.2021
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