Dynamic Non-Clinical Case Manager at Netcare, experienced in care coordination, multidisciplinary collaboration, and efficient case navigation. adept in leveraging digital healthcare platforms, with proven ability to adapt and learn new systems quickly. Proficient in navigating, resolving, and streamlining workflows within Netcare (CareOn & SAP) systems to support accurate documentation, approvals, and continuity of care. Strong track record in discharge planning, advocacy, and problem-solving, ensuring seamless communication between healthcare teams, patients, and stakeholders. Dedicated to optimising resource utilisation, improving business continuity, and enhancing both patient outcomes and overall stakeholder satisfaction. Diligent [Desired Position] with background in clinical case management and history of guiding clients through complex healthcare systems. Proven track record of coordinating care plans and successfully collaborating with multidisciplinary teams. Demonstrated expertise in patient advocacy and crisis intervention.
Currently completing an internship within Netcare’s hospital case management
team, supporting the coordination of patient-centred care across multidisciplinary
teams. Involved in assessing medical, psychosocial, functional, and financial
needs of patients to contribute to comprehensive care planning. Key
responsibilities include care coordination, discharge planning, and facilitating
communication between healthcare professionals, patients, and families. Actively
assist in monitoring patient progress, advocating for patient rights, and linking
patients to appropriate post-discharge and community-based resources.
Demonstrated strong understanding of the hospital care continuum, with a focus
on improving patient outcomes, enhancing satisfaction, reducing readmissions,
and supporting efficient resource utilisation.
Core Competencies:
· Holistic patient assessment
· Care plan development and implementation support
· Interdisciplinary collaboration
· Discharge planning and resource linkage
· Patient advocacy and communication
· Healthcare systems navigation
Care coordination
Discharge planning
Multidisciplinary collaboration
Problem-solving
Cross-functional collaboration
Clinical documentation
Relationship building
Staff education and training