Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luyanda Nkosi

Non-clinical Case Manager - Intern
Johannesburg

Summary

Dynamic Non-Clinical Case Manager at Netcare, experienced in care coordination, multidisciplinary collaboration, and efficient case navigation. adept in leveraging digital healthcare platforms, with proven ability to adapt and learn new systems quickly. Proficient in navigating, resolving, and streamlining workflows within Netcare (CareOn & SAP) systems to support accurate documentation, approvals, and continuity of care. Strong track record in discharge planning, advocacy, and problem-solving, ensuring seamless communication between healthcare teams, patients, and stakeholders. Dedicated to optimising resource utilisation, improving business continuity, and enhancing both patient outcomes and overall stakeholder satisfaction. Diligent [Desired Position] with background in clinical case management and history of guiding clients through complex healthcare systems. Proven track record of coordinating care plans and successfully collaborating with multidisciplinary teams. Demonstrated expertise in patient advocacy and crisis intervention.

Overview

2
2
years of professional experience

Work History

Non-clinical Case Manager

Netcare
04.2023 - Current

Currently completing an internship within Netcare’s hospital case management

team, supporting the coordination of patient-centred care across multidisciplinary

teams. Involved in assessing medical, psychosocial, functional, and financial

needs of patients to contribute to comprehensive care planning. Key

responsibilities include care coordination, discharge planning, and facilitating

communication between healthcare professionals, patients, and families. Actively

assist in monitoring patient progress, advocating for patient rights, and linking

patients to appropriate post-discharge and community-based resources.

Demonstrated strong understanding of the hospital care continuum, with a focus

on improving patient outcomes, enhancing satisfaction, reducing readmissions,

and supporting efficient resource utilisation.

Core Competencies:

· Holistic patient assessment

· Care plan development and implementation support

· Interdisciplinary collaboration

· Discharge planning and resource linkage

· Patient advocacy and communication

· Healthcare systems navigation

Education

High School Diploma -

Holy Family College
Johannesburg, South Africa
12-2020

Managed Care

Duxah
Johannesburg, South Africa

Netcare
Johannesburg, South Africa

Skills

Care coordination

Discharge planning

Multidisciplinary collaboration

Problem-solving

Cross-functional collaboration

Clinical documentation

Relationship building

Staff education and training

Timeline

Non-clinical Case Manager

Netcare
04.2023 - Current

High School Diploma -

Holy Family College

Managed Care

Duxah

Netcare
Luyanda NkosiNon-clinical Case Manager - Intern