Summary
Overview
Work History
Skills
Work Availability
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Hi, I’m

Luyanda Marwebu

Hospitality
Johannesburg ,Gauteng
Luyanda  Marwebu

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
years of professional experience

Work History

Zwelethu Guest House
Johannesburg

Manager
12.2020 - Current

Job overview

  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Taboo Night Club
Johannesburg

Bartender
02.2013 - 12.2018

Job overview

  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Ej Plus Project, Ej Lounge
Johannesburg

Bar Manager
04.2012 - 03.2017

Job overview

  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.

XCHANGE
Johannesburg

Sales Consultant
01.2011 - 01.2015

Job overview

  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Expanded company reach by establishing new connections with potential clients at industry events and conferences.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.

Skills

Contract Management

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Availability
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Manager
Zwelethu Guest House
12.2020 - Current
Bartender
Taboo Night Club
02.2013 - 12.2018
Bar Manager
Ej Plus Project, Ej Lounge
04.2012 - 03.2017
Sales Consultant
XCHANGE
01.2011 - 01.2015
Luyanda MarwebuHospitality