Luyanda Kondle

• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
• Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
• Monitored financial transactions to detect any suspicious activity or potential fraud.
• Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
• Collaborated with senior management to create strategic plans for future branch growth and expansion.
• Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
• Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
• Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
• Improved branch efficiency by streamlining operations and implementing new processes.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Reduced staff turnover with effective training programs and employee support initiatives.
• Trained employees on proper procedures and strategies to improve productivity.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Assessed employee performance and developed improvement plans.
• Maintained branch files for major accounts, investments and employees.
• Maintained friendly and professional customer interactions.
• Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
• Set up and supervised cash shipments.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
• Reduced turnaround time for project completion through effective resource allocation and team management
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
• Reduced operational risks while organizing data to forecast performance trends
• Supervised creation of exciting merchandise displays to catch attention of store customers
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Assisted in recruiting, hiring and training of team members
• Reported issues to higher management with great detail
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Monitored daily cash discrepancies, inventory shrinkage and drive-off
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Trained and guided team members to maintain high productivity and performance metrics
• Partnered with vendors and suppliers to effectively manage and budget
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Developed robust contingency plans to ensure business continuity during unforeseen disruptions
• Developed strong relationships with vendors, resulting in better pricing and improved service quality
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly
• Facilitated smooth collaboration between departments through clear communication channels
• Implemented new inventory management system to optimize stock levels and reduce waste
• Implemented quality control systems that boosted overall product consistency and reliability
• Devised processes to boost long-term business success and increase profit levels
• Identified and resolved unauthorized, unsafe, or ineffective practices
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Introduced new methods, practices, and systems to reduce turnaround time
• Set, enforced, and optimized internal policies to maintain responsiveness to demands
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Developed and implemented strategies to maximize customer satisfaction
• Supervised operations staff and kept employees compliant with company policies and procedures
• Increased profit by streamlining operations
• Directed initiatives to improve work environment, company culture or overall business strategy
• Led hiring, onboarding and training of new hires to fulfill business requirements
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms
• Developed systems and procedures to improve operational quality and team efficiency
• Developed and maintained relationships with external vendors and suppliers
• Raised property accuracy and accountability by creating new automated tracking method
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
• Interacted well with customers to build connections and nurture relationships
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Implemented business strategies, increasing revenue, and effectively targeting new markets
• Implemented innovative programs to increase employee loyalty and reduce turnover

• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

• Opening or closing restaurant
• Ensure smooth running of shift and all operations, front and back of house
• Motivation & general staff management
• Ensure tasks are executed and completed timeously
• Ensure food preparation and service adhere to Health and safety standards
• Ensure food is fresh and of highest quality
• Trained staff to exceed customers' expectations
• Daily cash handling/cash up
• Banking
• Gross Profit
• Daily stock ordering
• Receiving and issuing stock
• Liaise directly with owner
• Handling customer complaints and queries
• Maintaining professional image, cleanliness, proper uniform, appearance, and brand standards
• Upholding brand.

• Motivating employees to achieve their objectives through effective planning, setting sales goal, analysing data on past performance and projecting future performance
• Ensure all departmental teams work cross functionally with all other departments
• Train employees on company values and ensuring adherence of standard operating procedures
• Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours
• Organize staff schedules and workloads to maximize productivity
• Monitor food preparation to ensure orders are completed quickly and no product is wasted
• Keep dining area clean with effective oversight and crew assignments
• Answer customer service issues quickly and ensure total satisfaction from all guests
• Train new employees on proper food handling and safety procedures
• Operational Manager for Drive through responsible for drive through speed of service
• Gross profit
• Human resources, hiring and dismissals.

supervising inbound and outbound calls