Luwanda Madondo
Human Resource Officer
Pietermaritzburg
Summary
Detail-oriented HR professional with expertise in payroll, employee relations, and compliance. Proficient in timekeeping, benefits administration, and Labour Law application. Skilled in handling sensitive data, addressing payroll inquiries, and facilitating communication between management and employees. Currently expanding administrative skills in a Claims role, utilizing transferable knowledge in investigation, documentation, and compliance.
Overview
2
2
years of professional experience
2032
2032
years of post-secondary education
1
1
Language
Work History
Claims Administrator
Bakers SA Limited
04.2025 - Current
- Manage and review damage/loss claims from customers and internal teams
- Investigate claims using delivery documents, tracking logs, surveillance footage, and interviews
- Collaborate with carriers, insurance, and logistics teams to resolve and settle claims
- Conduct root cause analysis to improve processes and minimize recurrence
- Communicate professionally with stakeholders to resolve disputes and update on status
- Maintain accurate records and support risk mitigation efforts
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
Human Resource Officer
Khethefeni Bottom Line Solutions
01.2023 - 01.2025
- Managed payroll processes including overtime, bonuses, terminations, and leave
- Advised on compliance with LRA, BCEA, EEA, and OHSA
- Resolved payroll and HR queries from staff and line managers
- Coordinated performance reviews, leave scheduling, and disciplinary hearings
- Oversaw grievance handling and represented company at the CCMA
- Administered employee onboarding, offboarding, and recordkeeping
- Monitored employee wellbeing and workplace safety in a warehouse setting
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
Education
Postgraduate Diploma - Labour Relations Management
University of South Africa
BSocSci Hons - Industrial & Labour Studies
University of KwaZuluNatal
01.2018 - 01.2019
Bachelor of Arts - Psychology & Labour Relations
North West University Potchefstroom
01.2014 - 01.2016
High School Diploma -
Carter High School
Pietermaritzburg, South Africa 04.2008 - 01.2012
Skills
- Sage Payroll
- PaySpace: Payroll and HR Software Solutions
- SAGE Accounting
- BCEA
- LRA
- EEA
- OHSA
- COIDA
- Effective communication
- time management
- conflict resolution
- Claims auditing
- Claims processing
- Deadline oriented
- Policy interpretation
- Teamwork and collaboration
- MS office suite
Timeline
Claims Administrator
Bakers SA Limited
04.2025 - Current
Human Resource Officer
Khethefeni Bottom Line Solutions
01.2023 - 01.2025
BSocSci Hons - Industrial & Labour Studies
University of KwaZuluNatal
01.2018 - 01.2019
Bachelor of Arts - Psychology & Labour Relations
North West University Potchefstroom
01.2014 - 01.2016
High School Diploma -
Carter High School
04.2008 - 01.2012
Postgraduate Diploma - Labour Relations Management
University of South Africa
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