Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

LUVUYO MPHO MDLALOSE

Witbank

Summary

Dynamic Assistant Store Manager at Bogart Man with a proven track record in driving sales and enhancing customer satisfaction. Skilled in team leadership and conflict resolution, I consistently exceed sales targets while fostering a motivated environment. My strong product knowledge and exceptional communication skills ensure a superior shopping experience for all customers.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Bogart Man
Middleburg
06.2025 - Current
  • Assisted customers with product selection and provided personalized recommendations.
  • Processed returns and exchanges, ensuring high levels of customer satisfaction.
  • Maintained extensive knowledge of merchandise, trends, and promotions to offer expert advice.
  • Led team of sales associates by setting clear goals and fostering a motivated environment.
  • Trained new employees on store policies, procedures, and customer service expectations.
  • Created and managed employee schedules to optimize staffing during peak hours.
  • Monitored inventory levels, placed orders, and organized stock efficiently on the sales floor.
  • Supported store promotions and seasonal sales initiatives to enhance foot traffic.

Sales Assistant (Visual Merchandiser, 3rd in charge)

GALXBOY
Witbank
04.2025 - 05.2025
  • Engaged customers with a friendly, professional demeanor to create welcoming atmosphere.
  • Delivered product knowledge to effectively address customer needs.
  • Processed transactions efficiently using cash register systems.
  • Maintained well-stocked and organized sales floor to optimize shopping experience.
  • Supported inventory management and stock replenishment efforts.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.
  • Implemented strategic upselling techniques to increase overall sales performance.
  • Assisted in creating promotional displays and organizing in-store events.

Sales assistant

GALXBOY
Midrand
01.2024 - 03.2025
  • Greet and engage customers with a friendly and professional approach.
  • Deliver product knowledge to meet customer needs effectively.
  • Process transactions efficiently using the cash register.
  • Ensure a well-stocked and organized sales floor to enhance the shopping experience.
  • Support inventory management and stock replenishment efforts.
  • Address customer inquiries and resolve complaints promptly and professionally.
  • Maintain store presentation and cleanliness standards.
  • Track and aim to exceed sales goals consistently.
  • Assist in creating attractive promotional displays and in-store events.
  • Follow and support store policies and procedures as directed by management.
  • Implement strategic upselling to boost overall sales.
  • Process returns and exchanges in accordance with store policies.
  • Deliver exceptional customer service to foster repeat business.
  • Stay informed about product features, benefits, and new arrivals.
  • Assist with opening and closing procedures, including cash handling.

Sales assistant

GALXBOY
Witbank
09.2023 - 06.2024
  • Deliver exceptional customer service by greeting and assisting clients in a friendly, professional manner.
  • Provide expert product knowledge and personalized recommendations to enhance customer experience.
  • Efficiently operate the cash register, process transactions, and ensure accurate payment handling.
  • Maintain an organized and visually appealing store environment, showcasing products effectively.
  • Proactively replenish stock and support inventory management to optimize sales.
  • Facilitate returns, exchanges, and address product inquiries to enhance customer satisfaction.
  • Monitor and promote store promotions, ensuring accurate pricing and displays.
  • Utilize upselling and cross-selling techniques to boost sales and meet customer needs.
  • Professionally handle customer complaints and resolve issues to foster loyalty.
  • Collaborate on setting up attractive store displays and promotional signage.
  • Uphold a clean and orderly work environment, including both sales floor and backroom areas.
  • Track sales performance metrics to identify areas for improvement.
  • Support team efficiency during high-traffic periods by assisting colleagues.
  • Contribute to opening and closing procedures, including precise cash handling.
  • Stay current on product features, benefits, and new arrivals to inform customers.
  • Assist with online order processing and product preparation for shipping as needed.
  • Cultivate and maintain strong customer relationships to drive repeat business.
  • Ensure high levels of customer satisfaction through attentive service and support.
  • Participate in stocktaking and assist with inventory organization to maintain stock accuracy.

Sales Assistant

TIMBERLAND
Witbank
03.2022 - 08.2023
  • Deliver exceptional customer service by greeting and assisting customers in a friendly, professional manner.
  • Provide in-depth product information and tailored recommendations, enhancing customer satisfaction and driving sales.
  • Efficiently operate the cash register, processing transactions securely and accurately.
  • Ensure a visually appealing store environment by expertly organizing product displays and maintaining clean shelves.
  • Proactively replenish stock and support inventory management to optimize product availability.
  • Facilitate seamless returns and exchanges, addressing customer inquiries with expertise.
  • Monitor promotions and verify accurate pricing to enhance the customer shopping experience.
  • Guide customers in selecting ideal products and recommend alternatives to boost sales.
  • Effectively upsell and cross-sell to maximize sales opportunities.
  • Resolve customer complaints with professionalism, maintaining a positive store reputation.
  • Assist in the setup of impactful store displays and promotional materials to attract customers.
  • Maintain a disciplined and organized work environment, reinforcing operational efficiency.
  • Track and analyze sales performance metrics to identify growth opportunities.
  • Collaborate with team members during peak hours, enhancing overall store efficiency.
  • Support store operations by assisting with opening and closing procedures, including accurate cash handling.
  • Stay well-informed about product features and new arrivals to provide expert guidance.
  • Process online orders with precision and prepare products for timely shipping when needed.
  • Cultivate strong customer relationships to encourage loyalty and repeat business.
  • Deliver a high level of service and support, ensuring ultimate customer satisfaction.
  • Participate in stocktaking activities and contribute to the organization of inventory.

Personal assistant (Part-time)

BW TRUCKING
Witbank
02.2019 - 02.2022
  • Expertly manage schedules and calendars to optimize meetings, appointments, and events for maximum efficiency.
  • Seamlessly coordinate travel arrangements, including flights, accommodations, and transportation, ensuring smooth journeys for business or personal trips.
  • Proactively handle correspondence by managing emails, phone calls, and other communications, representing the employer professionally.
  • Skillfully prepare reports and documents, including drafting, formatting, and proofreading to guarantee clarity and accuracy.
  • Efficiently run errands, taking care of personal tasks and day-to-day responsibilities to enhance personal productivity.
  • Effectively organize meetings by setting up meeting spaces, preparing agendas, and following up on action items to drive outcomes.
  • Diligently manage finances, tracking expenses and assisting with budgeting to maintain financial health.
  • Meticulously maintain filing systems for both physical and digital files, ensuring organization and accessibility.
  • Smoothly liaise with clients, staff, and suppliers, facilitating clear communication and collaboration on behalf of the employer.
  • Provide dedicated personal support by managing appointments for family members and personal projects, ensuring holistic assistance.
  • Expertly coordinate events, planning and executing personal or professional gatherings with precision and attention to detail.
  • Maintain the utmost confidentiality while handling sensitive information, ensuring trust and integrity in all dealings.
  • Actively assist with projects, providing support for ongoing initiatives to drive progress and success.
  • Keep a structured to-do list to track ongoing tasks and deadlines, ensuring no details are overlooked.
  • Serve as a proactive gatekeeper, screening communications to prioritize and manage interactions effectively.
  • Conduct thorough research support on various topics to aid in decision-making and project advancement.
  • Effectively support day-to-day operations, contributing to the smooth functioning of personal and business affairs.

Education

Human Resource Management Diploma - N5

RICHFIELD GRADUATE INSTITUTION
Witbank
01.2025

Grade 12 - English, Afrikaans, Life Orientation, Economics, Computer Applications Technology, Accounting

PINE RIDGE COMBINED SCHOOL
Witbank
01.2017

Skills

  • Customer service and sales
  • Time management
  • Attention to detail
  • Numerical skills
  • Adaptability
  • Multitasking
  • Sales target orientation
  • Initiative and innovation
  • Management skills
  • Communication skills
  • Product knowledge
  • Team collaboration
  • Problem solving
  • Organizational skills
  • Tech proficiency
  • Physical stamina
  • Conflict resolution
  • Interpersonal skills

Hobbies and Interests

  • Fashion Styling
  • Basketball
  • Modelling
  • Photography
  • Reading

Languages

  • English
  • Isizulu

Personal Information

  • Date of Birth: 09/05/99
  • Nationality: South African
  • Marital Status: Married

Timeline

Assistant Store Manager

Bogart Man
06.2025 - Current

Sales Assistant (Visual Merchandiser, 3rd in charge)

GALXBOY
04.2025 - 05.2025

Sales assistant

GALXBOY
01.2024 - 03.2025

Sales assistant

GALXBOY
09.2023 - 06.2024

Sales Assistant

TIMBERLAND
03.2022 - 08.2023

Personal assistant (Part-time)

BW TRUCKING
02.2019 - 02.2022

Human Resource Management Diploma - N5

RICHFIELD GRADUATE INSTITUTION

Grade 12 - English, Afrikaans, Life Orientation, Economics, Computer Applications Technology, Accounting

PINE RIDGE COMBINED SCHOOL

Similar Profiles

CREATE PROFILE
LUVUYO MPHO MDLALOSE