Luvuyo Hemeni

• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Delivered onsite technical support for Eastern Cape Former Ubank branches.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Updated software to safeguard against security flaws.
• Monitored Network equipments to avoid down time

• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Delivered onsite technical support for Eastern Cape Former Ubank branches.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Updated software to safeguard against security flaws.
• Monitored Network equipments to avoid down time

Monitoring of Ubank core business applications

Uploading of Payments files

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.