Lutho Kondlo

Recruited to oversee the creation of relevant, original, high-quality content. Manage a content team consisting of writers, graphic designers and videographers as well as editing and proofreading content.

• Volunteer to provide general administrative and organizational support to help drive efficiency and accuracy. 1) Record 12 meeting minutes from Microsoft Word. 2) Arrange Zoom links for our weekly marketing and social media team meetings.
• Perform research and write up 5 design briefs for our monthly mental health campaigns to support PositiveO’s mission of helping people to improve individuals overall mental, physical and emotional wellbeing.

Recruited to welcome and seat guests, take guest orders, communicate them effectively to the kitchen and in addition, memorize the menu and offer recommendations to upsell menu specials or drinks.

• Drove customer loyalty by delivering high-quality food services and beverage suggestions to an average of 100 customers during peak business hours.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Remained calm and poised when dealing with difficult customers or during busy shifts.