Summary
Overview
Work History
Education
Skills
References
Timeline
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Lutho Brunett Gonyela

Lutho Brunett Gonyela

Pretoria

Summary

Reliable and organized Administrative and HR Support professional with formal training in Human Resources and Marketing, and hands-on experience in reception, customer service, and office coordination. Demonstrated ability to manage front-office operations, handle confidential information, maintain accurate records, and support managers with scheduling, communication, and reporting. Strong interpersonal skills, combined with a practical, service-oriented mindset. Seeking a role where attention to detail, professionalism, and process support are valued.

Overview

5
5
years of professional experience

Work History

Call center Agent

Geospace International
Pretoria
08.2023 - 06.2024
  • Handling outgoing and incoming calls.
  • Handling customer engagement.
  • Follow various communication scripts when speaking to a caller.
  • Follow-up calls to verify respondents' information.
  • Captured data accurately for record-keeping.

Receptionist

Zonefitness
Pretoria
03.2019 - 01.2020
  • Provided exceptional customer service experience to all members, non-members and users of the facility
  • Welcomed members and visitors to the gym, and provided accurate information concerning programs and activities.
  • Checking in members and verifying memberships.
  • Enrolled new members and assisted current members with their queries.
  • Registered prospective members, and guiding them to the correct person.
  • Managed telephone inquiries, recorded messages from incoming calls, and transferred calls efficiently.
  • Maintained adequate stocks of information packs and leaflets at reception for visitors.
  • Ensured the safety and security of visitors, members, and staff at all times, and took a responsible attitude towards maintaining the premises and facilities of the Fitness Centre.
  • Documented and organized records of queries, complaints, lost property, and repairs.
  • Cashing up and banking at the end of each shift, and ensuring that shifts are balanced accurately, completing relevant documentation.

Education

Certificate - Google IT Support

Google

Higher Certificate - Marketing

University of South Africa
Pretoria, South Africa
12-2025

National Diploma - Human Resources Management

Denver Technical College
Pretoria
01-2026

National Senior Certificate -

Maria Louw High School
Queenstown, South Africa
12-2016

Skills

  • Customer service
  • Data entry
  • Recruitment support
  • Conflict resolution
  • Marketing strategies
  • Team collaboration
  • Microsoft Office
  • Verbal and written communication
  • Office administration

References

References available upon request.

Timeline

Call center Agent

Geospace International
08.2023 - 06.2024

Receptionist

Zonefitness
03.2019 - 01.2020

Certificate - Google IT Support

Google

Higher Certificate - Marketing

University of South Africa

National Diploma - Human Resources Management

Denver Technical College

National Senior Certificate -

Maria Louw High School
Lutho Brunett Gonyela