Lutho Ntantiso

Role Overview

Lead analysis activities across the payments ecosystem, supporting initiatives impacting payment processing, fraud detection, financial transaction flows, and API enablement.

Key Responsibilities

• Lead business analysis and requirements definition for payment initiatives across EFT and internal transfer capabilities.
• Conduct Business Impact Assessments to determine system impacts, dependencies, and integration points across payment systems.
• Facilitate project kickoff sessions to align stakeholders on scope, risks, constraints, and expected deliverables.
• Analyse and document end-to-end financial transaction flows across multiple systems and payment rails.
• Work closely with architects and technical teams to define API integration requirements and service consumption patterns.
• Support compliance and regulatory initiatives impacting payment processing and transaction data.
• Drive stakeholder alignment between business units, product owners, architects, and engineering teams.

Key Contributions

• Supported the integration of fraud scoring capabilities into payment processing to improve risk detection.
• Contributed to modernisation initiatives, including migration from legacy services to API-driven integrations.
• Improved requirement gathering processes for development by introducing structured kickoff and early analysis processes.
• Enabled multiple cross-platform payment integrations through clear documentation of system interactions and transaction flows.

Role Overview

Delivered analysis for contact centre and assisted banking platforms, supporting voice capabilities, routing logic, and integration with banking systems.

Key Responsibilities

• Gathered and documented requirements for voice, routing, and assisted banking capabilities.
• Facilitated stakeholder workshops, requirement elicitation sessions, and solution walkthroughs.
• Produced process flows, use cases, and functional specifications to support development teams.
• Analysed system interactions between contact centre platforms and banking services.
• Supported the delivery of inbound and outbound voice functionality for customer engagement.

Key Contributions

• Enabled customer interaction capabilities through integration between telephony infrastructure and banking platforms.
• Supported delivery of voice routing enhancements to improve agent and customer experience.

Role Overview

Conducted research and development activities focused on Smart Cities and Internet of Things (IoT) technologies, supporting innovation initiatives through research analysis, programming implementation, and technology experimentation.

Key Responsibilities

• Conducted research on Smart Cities and IoT technologies to explore emerging technological capabilities.
• Evaluated research findings and analysed results to provide insights for technology development initiatives.
• Applied programming techniques and IoT concepts to implement and test research ideas.
• Documented research outcomes and supported the development of proof-of-concept solutions.

Role Overview

Provided academic tutoring and support to university students by facilitating learning sessions, assessing progress, and strengthening subject comprehension.

Key Responsibilities

• Delivered tutorial sessions and facilitated learning activities to support student understanding.
• Tracked student progress through quizzes, exercises, and assessments.
• Identified knowledge gaps and adapted tutoring methods to address learning needs.
• Provided constructive feedback to help students improve performance.
• Built strong relationships with students to create a supportive learning environment.