LUTHO JABE
ASSISTANT GENERAL MANAGER
Cape Town
Summary
Dynamic professional with extensive experience at Life and Brand Portfolio, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and streamlining inventory control processes. Skilled in strategic planning and employee relations, fostering a collaborative environment that drives productivity and profitability.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Life and Brand Portfolio
12.2024 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Enhanced operational efficiency by streamlining inventory management processes.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
Senior Manager
LIFE AND BRAND PORTFOLIO
02.2024 - 12.2024
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Evaluated hiring, firing, and promotions requests.
Junior Manager
LIFE AND BRAND PORTFOLIO
08.2023 - 02.2024
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Coordinated corporate events and meetings successfully while adhering to allocated budgets.
Customer Service Champion
LIFE AND BRAND PORTFOLIO
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
- Assisted in the development of training materials for new hires, standardizing procedures across the team for consistent service delivery.
- Streamlined customer service processes for quicker issue resolution and improved overall experience.
- Mentored new hires in mastering company policies, products, and services for optimal customer support.
- Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
- Built loyal clientele by delivering personalized solutions that catered to individual needs and preferences.
Library Receptionist
Oranjekloof Moravian Primary School
06.2021 - 02.2022
- Handled sensitive patron information discreetly while maintaining confidentiality standards required by the institution.
- Managed incoming phone calls, directing inquiries to appropriate departments for timely resolution.
- Monitored computer lab usage and provided basic troubleshooting assistance as needed for optimal user experience.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided support for community events held at the library, ensuring smooth operations and positive experiences for attendees.
Education
N3 ELECTRICAL ENGINEERING - Electrical Engineering
FALSE BAY COLLEGE
Westlake, South Africa 04.2001 -
Skills
Employee relations
Operations management
Strategic planning skill
Team leadership expertise
Training and development background
Customer relationship management (CRM)
Inventory control
Food safety and sanitation
Timeline
Assistant General Manager
Life and Brand Portfolio
12.2024 - Current
Senior Manager
LIFE AND BRAND PORTFOLIO
02.2024 - 12.2024
Junior Manager
LIFE AND BRAND PORTFOLIO
08.2023 - 02.2024
Customer Service Champion
LIFE AND BRAND PORTFOLIO
01.2023 - 08.2023
Library Receptionist
Oranjekloof Moravian Primary School
06.2021 - 02.2022
N3 ELECTRICAL ENGINEERING - Electrical Engineering
FALSE BAY COLLEGE
04.2001 -
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