Luthando Ngewu
Senior Adminstrative Specialist
Pinelands,WC
Summary
Senior Administrative Specialist with expertise in IT asset management, Cellullar Voice & Data management, product testing, end-user support, and project coordination. Supports management through reporting, vendor/client relationship management, and technical assistance for advisers and field support staff. Leads project streams for mobile migration and encryption implementation while helping teams reach cost-saving and PPI compliance goals.
Overview
2
2
Languages
3
3
Certifications
14
14
years of professional experience
Work History
Senior Administrative Specialist
Old Mutual Life Assurance Company (SA) Limited
Pinelands, South Africa
01.2018 - 07.2025
- Coordinated administrative processes to streamline operations across departments.
- Developed and implemented training programs for new administrative staff, improving onboarding experience and staff proficiency.
- Assisted executives in decision-making with the preparation of detailed reports and data analysis.
- Supported budget management efforts by tracking expenditures and generating monthly financial reports for executive review.
- Streamlined document management systems to improve retrieval times and reduce redundancies in administrative tasks.
- Coordinated administrative processes to enhance operational efficiency across departments.
- Developed and implemented training programs for new administrative staff, fostering a culture of continuous improvement.
- Conducted thorough research on industry trends to inform strategic planning discussions among senior leadership teams.
- Developed strong working relationships with vendors, ensuring timely delivery of products and services at competitive prices.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs low.
- Streamlined document management systems, enhancing retrieval times and minimizing redundancies in administrative tasks.
- Acted as SME support for other administrative assistants by providing task support and adapting to individual needs.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Senior Administrator
Old Mutual Life Assurance Company (SA) Limited
Cape Town, South Africa
11.2014 - 12.2017
- Led projects while providing technical support to end users and field support staff.
- Leveraged skills to accomplish operational tasks and project work, assisting team in achieving cost-saving initiatives.
- Cell Champ: Assisting in supporting Cell Policy and Rules processes of field financial advisers' mobile voice contracts (5200 contracts)
- Led scrum stream for Mobile Service Provider migration project.
- Cell Champ: Assisting in supporting Cell Policy and Rules processes of field financial advisers mobile voice contracts (5200 contracts)
- November 2014 – to date
Administrator
Old Mutual Life Assurance Company (SA) Limited
08.2011 - 10.2014
- Delivered laptop technical 2nd line support to TSA Advisers in TSA Pilot Project, enhancing technical resolution efficiency.
- Value Chain: Build & Assign & Dispatch toolkits for TSA training and BAU operations
- Provide laptop technical 2nd line support to TSA Advisers in TSA Pilot Project.
- Provide telephonic 2nd line support – troubleshooting and resolving technical and system related queries.
- Audit and update end user assets on asset management system
- Prepare laptops with imaging software
- Engage with courier company to dispatch toolkits to training & branches
- Training field support on tools used to manage toolkits assigned to adviser
- August 2011 – October 2014
Intern Administrator
Old Mutual Life Assurance Company (SA) Limited
06.2011 - 08.2011
- Supported IT Asset Management team by coordinating administrative tasks
- Audited and updated end user assets in management tools to ensure accuracy
- June 2011 – August 2011
Skills
Strong organizational skills
Team leadership and motivation
High-level multitasking
Staff training and development
Detail-oriented approach
Confidentiality and discretion
Process improvement strategies
Exceptional interpersonal skills
Vendor relationship management
Policy and procedure implementation
Budget management proficiency
Contract negotiation experience
Expertise in Microsoft office
Document preparation and editing
Verbal communication
Customer relations
Patient flow management
Account reconciliation
Document management
Confidential document control
Project planning
Order processing
Spreadsheet creation
Negotiation
Teamwork and collaboration
Fast learner
Data entry
Certification
ITIL Foundation Version 3
Interests
League Squash Player at Old Mutual Squash Club
Timeline
Senior Administrative Specialist - Old Mutual Life Assurance Company (SA) Limited
01.2018 - 07.2025
Senior Administrator - Old Mutual Life Assurance Company (SA) Limited
11.2014 - 12.2017
Administrator - Old Mutual Life Assurance Company (SA) Limited
08.2011 - 10.2014
Intern Administrator - Old Mutual Life Assurance Company (SA) Limited
06.2011 - 08.2011
AWARDS
Old Mutual Admin Achievers Award : March 2016
Squash
Social squash player at OM Squash Club