Luthando Mondile
Customer Advisor
23 441 Father Trevor Huddleston Str Mandela Park Khayelitsha Cape Town
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Waiter
Belvedere Manor Hotel
- I served customers and ensured that they are well taken care of.
- I made sure sure tables were clean as nobody could be served in an unpleasant environment.
- I worked under pressure and made sure that all tables are served during peak hours as the job required it.
Bar stock Manager
Belvedere Manor Hotel
- I specialized in calculation of inventory, to check for any spillages any discrepancies that may have arisen during the time of work.
- I calculated the amount made off drinks to try and keep the balance between what is has been used and yet to be used.
Barman
the Drydock Company restaurant
- The service I provided here was to ensure the drinks and the quality of the was top tier.
- I supported the management stuff with what is working and what could work as it is important to find out what the customers want before it is even tried as that could save the company vast time on the trial and error phase.
- I supported and trained new stuff members so to keep and attain the same quality for the Company.
Customer Service Advisor
Webhelp South Africa
08.2022 - Current
- Resolved queries with products or services to help drive the sales of the Company and keep the loyalty of the customers by giving out the best of services
- Provided customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings so that we could try boost the work rate.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
Education
Percy Mdala High School
Nated 4 - Electrical Engineering Heavy Current
College of Cape Town
Cape Town South Africa 04.2001 -
Skills
Sales Techniques
Multitasking
Adaptable and Flexible
Salesmanship
Teamwork and Collaboration
Problem-Solving
Reliable and Responsible
Language
English and Afrikaans
Personal Information
- ID Number: 960906 5639 089
- Gender: Male
References
- Belvedere Manor Hotel, Mike Mills, 044 387 1055
- The Drydock Company restaurant, Manager, 044 382 7310
- Webhelp, Girshwin Hess, 081 388 6226
Timeline
Customer Service Advisor
Webhelp South Africa
08.2022 - Current
Nated 4 - Electrical Engineering Heavy Current
College of Cape Town
04.2001 -
Waiter
Belvedere Manor Hotel
Bar stock Manager
Belvedere Manor Hotel
Barman
the Drydock Company restaurant
Percy Mdala High School
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