LUTENDO S MAKGOTLO

-Invoicing
Attending to invoices submitted by panel attorneys and taxing accounts in accordance
with agreed tariffs and SLA with PSP to achieve cost efficiencies.
-Correspondence to client and attorneys
Courtesy calls, updates to client through calls, emails and secure chat and returning
calls to clients and attorneys as per request.
-Handling of claims and manage
Appointment of attorneys and provide service to customers in a manner that is
efficient, on-time and of a professional nature as measured on an ongoing basis by call
and claim assessments and quality control and keeping claims updated within the 30-
day SLA.
-Legal Processes secretary
Assessing claims for merit and cover in accordance with the policy
Assessing claim for repudiation
Attend to complaints, including disputes from the office of the Short-Term
Ombudsman

Liaised with other paralegals and legal staff to complete common tasks on schedule.

Increased department efficiency, organizing continuing legal education seminars for paralegal staff.

• Invoicing
• Attending to invoices submitted by panel attorneys and taxing accounts in accordance with agreed tariffs and SLA with PSP to achieve cost efficiencies
• Correspondence to client and attorneys
• Courtesy calls, updates to client through calls, emails and secure chat and returning calls to clients and attorneys as per request
• Handling of claims and manage
• Appointment of attorneys and provide service to customers in a manner that is efficient, on-time and of a professional nature as measured on an ongoing basis by call and claim assessments and quality control and keeping claims updated within the 30day SLA
• Legal Processes secretary
• Assessing claims for merit and cover in accordance with the policy
• Assessing claim for repudiation
• Attend to complaints, including disputes from the office of the Short-Term Ombudsman
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
• Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.

• Duties include Receiving and attending to new files
• Consult with clients to verify facts / verifying incident dates and cover
• Refer matter to attorney
• Assess attorney's merit report
• Assess files for repudiation based on legal merit and company policy
• Drafting repudiation/ conformation of cover within company prescribed period
• Assess attorney bill of cost and prepare same for payment (Make sure same is drafted with accordance with company tariffs and in compliance with Rule 33 of the scale B of the magistrate court
• Follow up with attorney and give client's feedback
• Drafting monthly reports

• Administration of legal claims according to prescribed procedures
• Provide telephonic legal advice and assistance to client
• To ensure that the legal advice given to the client is both accurate and relevant
• To keep accurate and up to date records and ensure that all Communication both written and oral is off a professional standard
• Attending to draft and respond to correspondence on behalf of clients
• Drafting various legal documents
• Liaising with third parties and ensure that clients receive regular update and feedback on their claims
• Undertaking all other reasonable duties required to fulfill the obligations of the company

• File Management: Ensuring that all cases are maintained and regularly updated
• Correspondence Management: attend to incoming and outgoing correspondence
• Consulting with client telephonically and in person
• Opening new cases and giving client legal advice on varies legal matters
• Ensure that client receive regular updates and feedback on their cases
• Drafting various legal documents