Lusizo Matikinca

With a background as a Sales Assistant at Van Schaik Bookstore, where I adeptly managed both physical and online customer interactions, including order placement, quotations, follow-ups, and private tutoring, I bring a wealth of experience in customer service. My tenure as a private tutor sharpened crucial skills applicable to customer service, such as communication, empathy, and adaptability. My commitment to personalized support aligns seamlessly with a customer-focused approach. As an Amazon Customer Service Associate, I am dedicated to preventing issues, solving queries, and ensuring customer satisfaction. With a hard-working nature, articulate communication, and a customer-centric mindset, I am prepared to excel in a fast-paced, dynamic environment, utilizing a variety of tools to deliver exceptional service and embrace change effectively.

• Demonstrating a warm and customer-centric demeanor consistently, adept at building rapport and addressing inquiries effectively, fostering positive interactions in any circumstance.
• Possessing a robust work ethic, characterized by diligence, eloquence, and meticulous attention to detail, ensuring tasks are executed to the highest standard.
• Exhibiting an agile mindset and an eagerness to acquire new skills, readily adapting to evolving situations and embracing challenges as opportunities for growth.
• Leveraging prior experience in computer operations to navigate digital platforms with ease, enhancing workflow efficiency and contributing to technological advancements.
• Flexibility to accommodate varying shifts throughout the week, operating within a 24-hour timeframe, and a willingness to embrace diverse scheduling requirements, including early mornings, late nights, weekends, and overtime as needed.

• Mathematical Olympic Award, Axium Education (2017)
• Diligent Certificate, Axium Education (2017)
• Certificate of top achievement, Upper Mpako Senior Secondary School (2017)

• Susan Van Eck at Van Schaik bookstore, Branch manager, susan.vaneck@vanschaik.com / 046 622 3549 / 046 636 1383
• Michelle Paxton, Financial Director at Axium Education, michelle@axiumeducation.org / 082 680 1229
• Mr T. Solwandle, Principal at Upper Mpako Senior Secondary School, 072 873 0419
• Ms Thina Maqubela, Founder of Maqubs Academy of Excellence, thina.maqub@gmail.com / 071 138 9625 / anele.mkumlal@gmail.com / 076 340 2642