Lusekelo Mdungwana
Operations Admin Controller
Durban
Summary
Operations Administrator Controller, I am eager to bring my wealth of experience to your esteemed team. My expertise lies in strategic operations planning and staff leadership, with a proven ability to enhance operational efficiency. I possess a strong command of MS Office, which complements my skill set. My dedication to the role is evident through my consistent track record of elevating customer satisfaction and streamlining workflow processes. I am confident that my skills and experiences will be a valuable asset to your organization.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Operations Admin Controller
Bidvest International Logistics
Durban
2018.09 - Current
- Efficiently executed a range of operational administrative tasks to support daily logistics
- Facilitated Transport Controllers with the initiation and execution of the daily delivery schedule
- Maintained accurate customer delivery tracking systems for enhanced service management
- Ensured timely capture of TMS Waybills, delivery status updates, and processing of PODs, fostering seamless operations-finance workflow
- Generated daily, weekly, and monthly reports on revenue to inform strategic decision-making
- Monitored and reported on key performance indicators (KPIs) and operational metrics for continuous improvement
- Managed the compilation and submission of staff overtime, allowances, and incentives to ensure fair compensation
- Conducted quarterly asset verifications to maintain asset integrity and accountability
- Compiled comprehensive monthly fleet and fuel consumption reports for cost management
- Reconciled Bidtrans portal entries with cost and Zycus system accruals for financial accuracy
- Assisted in the verification and manual rating of waybills to ensure billing precision
- Handled customer and indemnity claims efficiently, ensuring prompt resolution and customer satisfaction
- Developed quarterly revenue comparison reports to track financial performance
- Managed office supplies, including stationery and groceries, to ensure a well-equipped work environment
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Managed payroll data entry and processing employees to comply with predetermined company guidelines.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
Assistant Controller
Tanker Services
Durban
2015.06 - 2016.05
- Streamlined delivery operations, guaranteeing on-time, complete shipments
- Orchestrated driver schedules to optimize safe and efficient route completion
- Enforced fleet compliance, ensuring driver training, rest compliance, and vehicle safety
- Updated load schedules to maintain accurate, real-time logistics tracking
- Administered data entry and system updates, including waybill capture in ETOMS and technical analysis
- Managed payroll processing for drivers and general workers, maintaining financial accuracy
- Led driver briefings and debriefings, ensuring thorough documentation verification
- · Report breakdowns / accidents and schedule vehicles services
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
Operations Intern
Imperial Express
Durban
2014.06 - 2015.05
- Efficiently managed shipment scanning for inbound logistics and coordinated driver dispatch for Tanker Services
- Executed precise tracking and tracing of Proof of Delivery (POD) documents to ensure accountability and service integrity
- Proficient in capturing waybills using Parcel Perfect software, streamlining the documentation process
- Orchestrated seamless delivery and collection arrangements, enhancing customer satisfaction and operational efficiency
- Supported the Operations Supervisor with the preparation of daily tracking reports, contributing to team performance analysis
- Provided exceptional in-house client assistance, including the preparation of quotations and estimation of delivery lead times
- Skillfully handled the printing of trip sheets, maintaining organized and accessible transport records
Education
ADVANCE DIPLOMA - LOGISTICS
UNIVERSITY OF JOHANNESBURG
JOHANNESBURG 2020.02 - 2022.03
NATIONAL DIPLOMA - LOGISTICS
NELSON MANDELA UNIVERSITY
Gqeberha 2010.01 - 2014.04
GRADE 12 - undefined
INANDA SEMINARY
Skills
- Time management skills
- Computer Proficient
- MS Office proficient
- Computer Literate
- Customer Service
- Quick learner
Payroll processing
Month-end and year-end closings
Teamwork and collaboration
Reliability
Problem-solving aptitude
Personal Information
Driving License: CODE 8
Timeline
ADVANCE DIPLOMA - LOGISTICS
UNIVERSITY OF JOHANNESBURG
2020.02 - 2022.03
Operations Admin Controller
Bidvest International Logistics
2018.09 - Current
Assistant Controller
Tanker Services
2015.06 - 2016.05
Operations Intern
Imperial Express
2014.06 - 2015.05
NATIONAL DIPLOMA - LOGISTICS
NELSON MANDELA UNIVERSITY
2010.01 - 2014.04
GRADE 12 - undefined
INANDA SEMINARY