Lusanda LM. Mdlalose
Student
7 Anna Street, Lambton, Germiston
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
3
3
years of professional experience
Work History
Startup Founder
Sensitive You
11.2021 - Current
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Ensured organizational goals align with customer needs.
- Negotiated strategic partnerships for mutual benefit, expanding the company''s reach in the industry.
- Increased company growth by developing and implementing innovative business strategies.
- Monitored industry trends to stay competitive and adapt the company''s offerings accordingly.
Waiter
Casa Do Madeira
08.2024 - 11.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Teller
The Tuckshop
11.2022 - 02.2023
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
High School Diploma -
St Catherines High School (IEB)
Lambton, South Africa 04.2001 -
Human Resources Management
University of Johannesburg
Auckland Park, South Africa 04.2001 -
LLB - Law
Varsity College
Sandton, South Africa 04.2001 -
Skills
Strategic Thinking
Business Networking
Customer Acquisition
Visionary leadership
Adaptability and Resilience
Start-Up Operations
Team Engagement
Client Engagement
Team Collaboration
Time management abilities
Adaptability
Cultural Awareness
Timeline
Waiter
Casa Do Madeira
08.2024 - 11.2024
Teller
The Tuckshop
11.2022 - 02.2023
Startup Founder
Sensitive You
11.2021 - Current
High School Diploma -
St Catherines High School (IEB)
04.2001 -
Human Resources Management
University of Johannesburg
04.2001 -
LLB - Law
Varsity College
04.2001 -
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