LUSANDA CYRIL FANAYE
EAST LONDON
Summary
Compassionate professional with a background in customer service and healthcare, delivering sensitive support and attention to detail. Maintains composure in challenging situations, ensuring dignity and respect for clients and families. Effective communicator with a strong commitment to following procedures and fostering collaboration.
Overview
18
18
years of professional experience
Work History
Embalmer
Mlumbi Funeral Group
Cape Town, South Africa
10.2013 - 12.2023
- Collaborated with staff to honour wishes of bereaved families during arrangements.
- Observed health and sanitation standards in cleaning and embalming bodies, minimising spread of communicable diseases.
- Determined location and time of burials or cremations to coordinate embalming processes.
- Maintained accurate burial records to ensure compliance with legal and regulatory requirements.
- Assisted bereaved individuals in selecting caskets or urns based on their funeral requirements.
- Coordinated transport of bodies from places of death to funeral homes on clients' instructions.
- Aided clients with making informed decisions by advising customers on various aspects of funeral services and legal requirements.
- Supported deceased's family by arranging location, dates and times of memorial services.
- Prepared deceased bodies for viewing by performing thorough cleaning procedures. and rooms using chemical agents in preparation for funeral procedures.
- Liaised with cemetery representatives to prepare sites and plan transport of bodies to burial locations.
- Arranged and directed funerals, cremations and burials to complete rites of passage.
Steel Fixer level 1 & 2
Kusile Power Station
Cape Town, South Africa
02.2012 - 09.2013
- Cut, bent, and shaped steel bars and mesh to specified dimensions for various construction projects.
- Followed instructions and specifications required for high performance quality.
- Conducted thorough inspections of steel fixings to maintain compliance with safety standards and regulations.
- Utilised advanced welding techniques to join steel components securely in complex constructions.
- Kept work area and tools clean and maintained to minimise damage and disruption.
Charge Hand
Prime serve Koeberg Nuclear Power Plant
Cape Town, South Africa
08.2010 - 12.2011
- Collaborated with other charge hands to share best practices and tackle common challenges effectively.
- Supervised team of operatives in daily tasks, improving workflow efficiency and meeting project deadlines.
- Facilitated process implementation through active participation in safety protocols and oversight of inventory management.
Floor Runner
Nandos
Cape Town, South Africa
12.2008 - 02.2010
- Delivered meals and drinks promptly and with care, contributing to exceptional service standards.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables efficiently after guests left, maintaining cleanliness and readiness for new diners.
- Greeted new customers and offered immediate seating assistance.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints with empathy, ensuring satisfaction and fostering positive experiences.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
Steel Fixer Level 2
Ankelag Diesel Plant
Cape Town, South Africa
12.2007 - 10.2008
- Cut, bent, and shaped steel bars and mesh to specified dimensions for various construction projects.
- Followed instructions and specifications required for high performance quality.
- Conducted thorough inspections of steel fixings to maintain compliance with safety standards and regulations.
Petrol Attendant
Engen
Cape Town, South Africa
03.2006 - 11.2007
- Greeted customers upon arrival, creating a welcoming atmosphere and guiding fuel selections to improve service experience.
- Collected payments by cash, credit or debit, providing invoices to ensure transaction transparency.
- Cleaned vehicle windscreens and windows using appropriate cleaning solutions and techniques to ensure visibility. to remove dust, dirt and other materials.
Education
Certificate of Higher Education -
Isilimela Comprehensive High School
Cape Town, WC01-2001
Skills
- Body preparation techniques
- Health compliance
- Funeral coordination
- Record maintenance
- Customer service
- Team collaboration
References
- Workforce Roschen Civil Engineering.
Craig Pieterse 021 5320663
- Prime Serve: Koeberg Power Plant.
Mr L Adams 0787389293
- Nando's
Mr Derrick Mashaba
021 442 1834
Timeline
Embalmer
Mlumbi Funeral Group
10.2013 - 12.2023
Steel Fixer level 1 & 2
Kusile Power Station
02.2012 - 09.2013
Charge Hand
Prime serve Koeberg Nuclear Power Plant
08.2010 - 12.2011
Floor Runner
Nandos
12.2008 - 02.2010
Steel Fixer Level 2
Ankelag Diesel Plant
12.2007 - 10.2008
Petrol Attendant
Engen
03.2006 - 11.2007
Certificate of Higher Education -
Isilimela Comprehensive High School