Lusanda Solange Ntozini
Carletonville
Summary
Results-driven business professional with over 5 years of experience in management, customer service, and leadership. Demonstrated ability to drive sales growth and enhance customer satisfaction. Skilled in leading high-performing teams to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Business Manager
Matavele Financial Services
10.2021 - 07.2025
- Tracked financial data for 500+ clients, resulting in:
- - 25% increase in financial accuracy
- - 30% reduction in reporting errors
- Managed staff, planned, and evaluated department activities
- Ensured safe, secure, and legal work environment
- Accomplished staff results through effective communication and job expectation planning
Supervisor
E–Café Relax & Play
02.2019 - 09.2021
- Improved customer satisfaction ratings by 20% through effective complaint resolution and staff training
- Supervised casino gaming tables and machines, ensuring compliance with regulations and laws
- Led a team of 10 employees, achieving:
- - 40% increase in productivity
- - 30% increase in customer retention
Senior Cashier
OK Mini Market
04.2016 - 12.2018
- Oversaw cashier staff and retail store functions
- Addressed employee and customer complaints/requests
- Ensured accurate cash handling and resolved price checks
- Contributed to 25% sales growth within 6 months
Education
BED Senior Phase and FET and Training Teaching - LEVEL 2
UNIVERSITY OF SOUTH AFRICA
01.2021
Adult Basic Education & Training - undefined
UNIVERSITY OF SOUTH AFRICA
01.2019
Management Assistant N4–N6 - undefined
WESTERN COLLEGE FOR FET
01.2014
Matric/G12 - undefined
YUYANI MAWETHU SECONDARY SCHOOL
01.2009
Skills
Business management and strategies Inventory control and budget management Problem solving and analysis
Leadership and team management Staff training and development Performance management
Customer service excellence Complaint resolution Customer retention strategies
References
- Mr., Matavele, Director, 018 788 2595, Matavele Financial Services
- Mrs., N Nazo, Supervisor, 072 223 9127, E–Café Relax & Play
- Ms., Elize, Manager, 076 423 6785, OK Mini Market
Accomplishments
- Increased sales by 25% within 6 months (OK Mini Market)
- Improved customer satisfaction ratings by 30% (E–Café Relax & Play)
- Managed a team of 10 employees, resulting in 40% increase in productivity (E–Café Relax & Play)
Timeline
Business Manager
Matavele Financial Services
10.2021 - 07.2025
Supervisor
E–Café Relax & Play
02.2019 - 09.2021
Senior Cashier
OK Mini Market
04.2016 - 12.2018
Matric/G12 - undefined
YUYANI MAWETHU SECONDARY SCHOOL
Management Assistant N4–N6 - undefined
WESTERN COLLEGE FOR FET
Adult Basic Education & Training - undefined
UNIVERSITY OF SOUTH AFRICA
BED Senior Phase and FET and Training Teaching - LEVEL 2
UNIVERSITY OF SOUTH AFRICA