Lusanda Pumla Ntshinga-Nnamchi
Enterprise Business Architect
Johannesburg
Summary
Experienced with designing and implementing comprehensive business strategies that align with organizational objectives. Utilizes deep knowledge of enterprise architecture to streamline processes and drive innovation. Strong understanding of stakeholder management and process improvement to support sustainable growth.
Overview
26
26
years of professional experience
8
8
Certifications
Work History
Enterprise Business Architect
Santam
01.2023 - Current
- Interpreting business strategies, and developing conceptual future business models
- Building and facilitating business operating models and architecture that leverages enterprise capabilities and efficient usage of processes act as custodian of the Business Architecture standards and best practise
- Reducing operational costs by identifying areas of improvement and proposing cost-effective alternatives within the organization''s architecture.
- Spearheading the development of a unified enterprise architecture framework, leading to better alignment between IT systems and business objectives.
- Evaluation of emerging trends in technology and industry best practices to inform future decisions on IT investments and enterprise-wide strategies.
- Optimizing resource allocation by analyzing workforce capabilities against project demands, resulting in increased productivity levels among staff members.
Business Architect
Afrocentric Group
11.2018 - 12.2022
- Served as a liaison between technical and non-technical stakeholders, ensuring that all parties were informed and engaged throughout project lifecycles.
- Identified optimization potentials such as leveraging shared capabilities between processes, increasing adoption of technology or simplifying products and services to drive long-term improvements.
- Led efforts to align departmental goals with overall corporate objectives through the creation of a comprehensive business capability map.
- Implemented change management strategies to support the successful adoption of new technologies and processes throughout the organization.
- Built digitization roadmap of processes, policies, and data, and system changes to achieve business outcomes.
- Conducted thorough assessments of current state architectures, identifying gaps, redundancies, and opportunities for enhancement.
- Promoted standardization across departments by developing reusable architectural components that could be easily integrated into various business processes.
- Partnered with stakeholders to build business cases and created portfolio proposals to achieve outcomes.
- Developed robust strategic plans for successful business transformation, resulting in improved organizational performance.
Senior Consultant (Contractor)
UYandiswa Project Management Services
05.2017 - 07.2018
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
Agile Business Analyst
Mediswitch
03.2016 - 05.2017
- Led retrospective meetings after each sprint, fostering a culture of continuous improvement within the team.
- Bridged the gap between technical teams and business units by translating complex concepts into easily understandable terms.
- Managed multiple concurrent projects effectively while maintaining a keen focus on quality deliverables.
- Streamlined software development processes by incorporating user stories and backlog prioritization techniques.
Managing Member
Mustard’s Catering
07.2009 - 02.2016
- Led cross-functional teams towards successful project completion within established deadlines and budget constraints.
- Led monthly meetings to discuss business initiatives and brainstorm new ideas.
- Managed financial operations, including budgeting and forecasting, ensuring company stability and growth.
- Drove revenue growth by identifying potential business opportunities and establishing strong partnerships with key industry players.
Business Analyst
Discovery Life
08.2007 - 06.2009
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Increased resource efficiency by analyzing detailed business requirements.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Supported successful product launches with detailed market analysis and competitive positioning strategies.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Business Analyst
Derivco
05.2006 - 07.2007
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Conducted market research studies to provide valuable insights for strategic planning initiatives.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
Project Manager
Openwave
08.2005 - 04.2006
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Technical Writer
Gijima
11.2001 - 07.2005
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
Technical Writer
Riskflow Technologies
04.2000 - 10.2001
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
Customer Support Specialist
SmacSoft
01.1999 - 03.2000
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
National Diploma - Information Technology
UNISA
Pretoria 04.2001 -
High School Diploma -
Dawnview High School
Johannesburg, South Africa 04.2001 -
Skills
Lifecycle management in software development
Business workflow analysis
Detailed requirements analysis
Innovative solution development
Strategic enterprise architecture
Business case development
Stakeholder management
Operational efficiency
Business analysis
Strategic planning
Analytical thinking
Business transformation
Problem-solving abilities
Certification
Leade: Lead with an Exponential Mindset Program, Singularity University
Timeline
Certified Business Architect (CBA) Program: Business Architecture Guild (current)
12-2025
Leade: Lead with an Exponential Mindset Program, Singularity University
11-2024
Enterprise Business Architect
Santam
01.2023 - Current
Business Architect
Afrocentric Group
11.2018 - 12.2022
Senior Consultant (Contractor)
UYandiswa Project Management Services
05.2017 - 07.2018
LEAN-Agile Certification: Faculty Training Institute (EOH) (2016)
07-2016
Diploma in Business Analysis: What How Business Processing Centre - Accredited Training Partner of the IIBA (2016)
06-2016
Agile Business Analyst
Mediswitch
03.2016 - 05.2017
Managing Member
Mustard’s Catering
07.2009 - 02.2016
Business Analyst
Discovery Life
08.2007 - 06.2009
Business Analyst
Derivco
05.2006 - 07.2007
Flare Beginner/Intermediate Course: SoftSelect (2006)
03-2006
Project Manager
Openwave
08.2005 - 04.2006
Technical Writer
Gijima
11.2001 - 07.2005
Goldmine FrontOffice End User Course: FrontRange (2001)
10-2001
National Diploma - Information Technology
UNISA
04.2001 -
High School Diploma -
Dawnview High School
04.2001 -
Technical Writer
Riskflow Technologies
04.2000 - 10.2001
National Certificate: Information Technology, Technikon Witwatersrand (1999)
11-1999
Superior Customer Service: Transforming Concepts (1999)
07-1999
Customer Support Specialist
SmacSoft
01.1999 - 03.2000