Summary
Overview
Work History
Education
Skills
Timeline
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Lusanda Nxumalo

Lusanda Nxumalo

Customer Service Representatives / Receptionist
Midrand

Summary

Dynamic customer service professional with a proven track record at Bonwelong Primary School, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved student performance by fostering parental involvement. Skilled in managing high-stress situations while maintaining professionalism and delivering exceptional service.

Overview

2013
2013
years of professional experience

Work History

Customer Service Representative

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Teacher

Bonwelong Primary School
03.2012 - 12.2012
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.

Education

High School Diploma -

Dingukwazi High School
Pongola, South Africa
04.2001 -

Skills

Customer service

Timeline

Assistant Teacher

Bonwelong Primary School
03.2012 - 12.2012

High School Diploma -

Dingukwazi High School
04.2001 -

Customer Service Representative

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Lusanda NxumaloCustomer Service Representatives / Receptionist