Lusanda Nxumalo
Customer Service Representatives / Receptionist
Midrand
Summary
Dynamic customer service professional with a proven track record at Bonwelong Primary School, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved student performance by fostering parental involvement. Skilled in managing high-stress situations while maintaining professionalism and delivering exceptional service.
Overview
2013
2013
years of professional experience
Work History
Customer Service Representative
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Teacher
Bonwelong Primary School
03.2012 - 12.2012
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
High School Diploma -
Dingukwazi High School
Pongola, South Africa 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Customer relations
Call center experience
Timeline
Assistant Teacher
Bonwelong Primary School
03.2012 - 12.2012
High School Diploma -
Dingukwazi High School
04.2001 -