Lusanda Ntsekwa
Administrator
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
PPECB
04.2025 - Current
- Providing administrative support to external and internal clients.
- TITAN Export Certification Support
- Management of queries.
- Timely recording of information on ERP.
- Ensuring adherence to internal business processes, procedures, and policies.
- Assist with general administrative tasks, reception, and switchboard.
- Document and administrative control according to standards.
- Database administration and ensure timely capturing on the information system.
Branch Sales Consultant
First National Bank
01.2022 - 04.2023
- Demonstrating accountability for personal and career development, and contributing to team effectiveness and success.
- Exemplifying behavior in alignment with organizational values.
- Achieving transactions above set benchmarks, and delivering exceptional customer experiences.
- Adapting to changing business and customer needs effectively.
- Conducting all interactions ethically.
- Resolving customer issues efficiently and within agreed-upon timeframes.
- Identifying and recommending cross-sell products tailored to customer needs.
Sales Consultant/ Branch Sales Consultant
African Bank
12.2019 - 01.2022
- Managed and supervised customer financial transactions such as deposits, withdrawals, transfers, and money orders
- Enforced adherence to bank systems and policies to guarantee compliance
- Actively promoted and marketed bank services and products to enhance customer satisfaction
- Conducted payment processing, cash counting, phone answering, and filing of deposit slips and paperwork
- Developed and nurtured strong business relationships with clients to foster loyalty and trust
- Oversaw ATM deposits and conducted end-of-day balancing of numbers
- Implemented the bank's sales strategy for product offerings and value-added services
- Addressed customer inquiries and resolved complaints efficiently
- Conducted credit checks to assess customer eligibility for financial services
- Assisted clients with account opening procedures and issuance of loans and debit cards.
Asset-Logis Support Development and Implementation Project Assistant
Department of Health
01.2019 - 09.2019
- Managed payments and assets, ensuring accuracy and timely processing
- Verified LOGIS payments to guarantee compliance with financial regulations
- Recorded invoices and orders in payments register for efficient tracking
- Captured payments on LOGIS and BAS systems to maintain accurate financial records
- Organized files and closed SRI on stores to streamline operations
- Conducted physical verification of assets and implemented barcoding system for efficient asset management
- Captured assets on Logis and authorized transactions to maintain accurate asset records
- Utilized sections such as BACP, BACF, ENIN, AMMA, AMMU, BAMV, BAAT, and ENDO for efficient workflow.
Supply Chain Administrator
Department of Transport
05.2016 - 10.2017
- Coordinated and communicated with suppliers, completed data entry, and conducted analysis
- Assisted with forecasting, spending analysis, inventory control, project management, and developed cost-saving measures
- Requested BAS reports and captured receipts for financial records
- Compiled analysis of bank statements and journals for debt collection costs
- Compiled traffic officers' warrants for record-keeping purposes
- Assisted with cash ups and updated collection data in BAS
- Provided exceptional client services to ensure customer satisfaction
- Contacted service providers to obtain and source quotations for business needs
- Scheduled briefing meetings with service providers as needed
- Prepared requisitions and purchase orders in alignment with business specifications and budget
- Ensured approval and placement of purchase orders with relevant service providers
- Followed up on delivery of goods and services to ensure timely completion and delivery.
Education
Regulatory Examination Certificate -
Moonstone Institute
National Diploma - Financial Management
Love Dale Tvet College
Level 1 Certificate - Computer Literacy
ITEC College
Skills
- Microsoft
- Customer Service
- Financial Planning
- Personal Finance
- Problem-Solving
- Communication
- Office administration
- Administrative support
- Data entry
- Computer skills
Training
- BAS Accounting System Certificate
- Logistics Literacy Certificate
Timeline
Administrative Assistant
PPECB
04.2025 - Current
Branch Sales Consultant
First National Bank
01.2022 - 04.2023
Sales Consultant/ Branch Sales Consultant
African Bank
12.2019 - 01.2022
Asset-Logis Support Development and Implementation Project Assistant
Department of Health
01.2019 - 09.2019
Supply Chain Administrator
Department of Transport
05.2016 - 10.2017
Regulatory Examination Certificate -
Moonstone Institute
National Diploma - Financial Management
Love Dale Tvet College
Level 1 Certificate - Computer Literacy
ITEC College
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