Microsoft windows
Lusanda Ntoni
Business Analyst
Cape Town
Summary
A qualified ICT Professional with over 19 years of comprehensive experience in the Information and Communication Technology (ICT) sector. Proficient in project management and coordination, with a successful track record of deploying numerous ICT projects on a national and regional scale. Possesses a deep understanding of mHealth, information systems, and information management. Specializes in designing and implementing Monitoring & Evaluation (M&E) systems, program performance enhancement, and quality improvement strategies. Skilled in business analysis, project governance, risk management, and performance monitoring. Noteworthy achievements include the design and implementation of the Covid19 vaccination system for Namibia, alongside contributing to the development of Electronic Integrated Disease Surveillance and Response (eIDSR) information systems for the Ministries of Health in Lesotho and Zambia.
Overview
19
19
years of professional experience
Work History
Business Analyst
HEALTH INFORMATION SYSTEMS PROGRAM - SOUTH AFRICA (HISP-SA)
03.2021 - 03.2024
- Facilitation of requirements gathering workshops to elicit and inform functional, non-functional and user requirements from project stakeholders
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Business Requirements Specification development(BRS)
- Developed high-quality documentation to support training efforts, helping clients and employees fully understand new systems and procedures.
- Data extraction and analysis for insight utilized to resolve complex business issues
- Covid Vaccination certificate software design and analysis (Namibia)
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Covid Vaccination registration system design and project rollout
- ICD11 diagnosis code functional requirements specification and design for Namibia
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated with stakeholders to define project objectives and criteria.
- Created data models to support decision-making processes.
- Project stakeholder engagement
- Presentation of recommendations to stakeholders
- Use Case development
- User Acceptance Testing (UAT)
- Business process mapping
- Landscape assessment and analysis
- Project Management
- End-user training
- Sprint facilitation.
Data Manager
HEALTH INFORMATION SYSTEMS PROGRAM - SOUTH AFRICA (HISP-SA)
02.2015 - 02.2021
- Facilitating the provision of health information system services for the National Department of Health(NDOH) South Africa
- Designing and implementing health information systems focused on routine, as well as non-routine, information at all levels of health care systems
- Providing technical support for the use of the District Health Information System (DHIS2) on behalf of NDOH South Africa
- Facilitating information management related training to data analysis
- Established consistent naming conventions and metadata standards for improved organization and searchability of data resources.
- Troubleshoot technical issues efficiently under pressure; provided prompt and knowledgeable support to endusers.
- Enhanced data accuracy by implementing robust data validation and quality control processes.
- Project management
- Development and maintenance of indicators (NIDS & PIDS)
- Data Analysis on routine reported data
- Data integration for multi system health information reporting
- Data Alignment
- Metadata(data elements , Indicators , visualizations , dashboards) configuration and maintenance
- Data Clean-up (Validation violations, Quality checks)
- Geographic Information System (GIS) data configuration and mapping
- Designing of electronic data collection tools for collection at health facilities and by Community Health Workers
- Data management solution conceptualization and design.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Managed vendor relationships to ensure timely delivery of high-quality products and services at competitive prices.
Business Analyst (Secondment)
JEMBI SYSTEMS
Cape Town
09.2021 - 12.2021
- Mobile health app store business case development
- Qualitative research
- Business Requirements Specification development.
Training and Support Manager
CELL-LIFE
03.2010 - 01.2015
- Management of the support department
- SysAid Case Management system implementation
- Capacity monitoring
- Formulating support call policies and procedures
- Conducting staff performance reviews
- Progress reports on department's performance
- Project resource allocation and recruitment
- Project governance and performance monitoring
- Chairing of stakeholder meetings
- Project Management.
- Chairing of stakeholder meetings
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Training and Support Officer
CELL-LIFE
12.2008 - 02.2010
- Systems implementations - mHealth and Medicine dispensing software
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions on time and within budget constraints.
- Ensured optimal application functionality through rigorous quality assurance testing before deployment to production environments.
- Provided excellent customer support by addressing user inquiries and troubleshooting complex technical problems.
- Actively participated in team meetings to share expertise, discuss current challenges faced by the department, and brainstorm potential solutions or improvements moving forward.
- Participated in on-site requirements gathering sessions.
- Systems training
- New technology self-development
- Training material development
- User requirements gathering
- Use case development and testing
- User Acceptance Testing workshops
- Sprint meetings
- System health checks.
Applications Engineer
LARAGH SKILLS
03.2005 - 12.2008
- Deal with post-install product-functionality related questions
- Implement Software at various client sites
- Answering Technical Related queries regarding software
- Investigating implementation methods for software
- Troubleshooting software issues
- Providing technical support on-site and telephonically
- Getting involved in pre-sale meetings to explain technical requirements of proposed solutions
- Responsible for facilitating implementations of courseware and learning management systems
- Generating course content using Composita authoring tool
- End user training
- Generating user documentation
- Desktop Support
- Distributing E-Learning Content.
Education
Advanced Diploma in Management: Project Management (Major) -
Diploma in Management: Project Management (Major) -
DHIS 2 Academy Level 2 Certificates -
Diploma in Comprehensive Programming - undefined
Lean Six Sigma White Belt Certificate - undefined
Skills
Business Process Mapping
undefinedProfessional Memberships
- Membership: Executive Committee, Cell-Life, 2012 - 2015
- Membership: Chairperson - Employment Equity Committee, HISP-SA, Currently a member
Identification No
8211245641084
Countries Of Experience
- South Africa
- Namibia
- Zambia
- Lesotho
- ESwatini
- Rwanda
References
- Phuthi Mashiane, South Africa Ministry of Health, School Health Manager, +27828240256
- Margaret Modise, HISP-SA, Project Manager, +27765397477
- Phumzile Zondo, HISP-SA, Regional program manager, +27829324845
Software
Microsoft office
Jira project management
Ms Projects
Ms Teams
MySQL workbench
Postgres SQL
Tomcat
Sharepoint
SQL Server
API
JSON
DHIS Software
Windows Server
Visual Basic
TeamViewer
Trello
Drawio
Timeline
Business Analyst (Secondment) - JEMBI SYSTEMS
09.2021 - 12.2021
Business Analyst - HEALTH INFORMATION SYSTEMS PROGRAM - SOUTH AFRICA (HISP-SA)
03.2021 - 03.2024
Data Manager - HEALTH INFORMATION SYSTEMS PROGRAM - SOUTH AFRICA (HISP-SA)
02.2015 - 02.2021
Training and Support Manager - CELL-LIFE
03.2010 - 01.2015
Training and Support Officer - CELL-LIFE
12.2008 - 02.2010
Applications Engineer - LARAGH SKILLS
03.2005 - 12.2008
Stadio Higher Education - Advanced Diploma in Management: Project Management (Major),
Stadio Higher Education - Diploma in Management: Project Management (Major),
University of Oslo - DHIS 2 Academy Level 2 Certificates,
CTI Edu Group - Diploma in Comprehensive Programming,
MF Treinamentos - Lean Six Sigma White Belt Certificate,
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