Lusanda Mqomboti
Freelancer
East London
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Transcription Freelancer
Several Companies
East London
02.2020 - Current
- Generated detailed reports to highlight product performance and usage metrics.
- Utilized HTML, CSS and JavaScript programs to create customized websites, enhancing features and aesthetics.
- Collaborated with clients to define project requirements and deliverables.
- Optimized websites and mobile applications to achieve maximum performance.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed prototypes to use for testing, measuring data and gathering valuable feedback.
- Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Designed and implemented new features and enhancements to improve existing applications.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Updated information in internal planning tools and platforms to log activities.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Gathered and submitted observational information in addition to required data points.
- Conducted surveys and documented all responses.
- Used headsets and transcribing software to take dictation of medical documents.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Collected [Type] and [Type] information at various locations.
- Verified accuracy of transcribed material prior to finalization.
- Completed transcription of gross and final diagnosis for medical reports.
- Delivered efficient daily assignment schedules based on [Type] factors to optimize team performance.
- Assisted with research projects by transcribing patient data and reports.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Maintained database of transcribed documents for easy access and retrieval.
- Applied audio quality control techniques to provide accurate transcripts from low quality audio.
- Uploaded or transmitted data using secure protocols.
- Stayed current with industry terminology to provide accurate transcription services.
Financial Advisor
Old Mutual
East London
09.2016 - 05.2018
- Worked with clients to support understanding of rationale and details of financial strategies.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Educated clients on potential risks and rewards associated with various investments.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Educated clients on financial topics and best practices.
- Informed clients of strategies for reducing debt and maximizing savings.
- Advised clients on investments, retirement and estate planning.
PA to the Managing Director of the Country
Diebold South Africa
Johannesburg
03.2012 - 08.2016
- Led change and transformation across business areas to deliver benefits and align company resources.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Prepared annual budgets with controls to prevent overages.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored and coordinated workflows to optimize resources.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Admin Assistant
Unitrans Fuel And Chemicals
Johannesburg
05.2011 - 03.2012
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Admin Clerk and Debtors Clerk
HRG Rennies Travel
East London
03.2007 - 04.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Processed documents and materials to disseminate information to appropriate parties.
Travel Consultant
Travel Consultant
Bhisho
03.2006 - 02.2007
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Site Admin Officer
Izinkwazi Building And Civils
East London
02.2005 - 02.2006
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Coordinated operations with other emergency service groups.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Technology - Tourism And Travel Management
Walter Sisulu University of Technology
East London, South Africa 01.2001 - 05.2005
Skills
Project Management
Organization and Time Management
Multitasking Abilities
Written Communication
Excellent Communication
Active Listening
Teambuilding
Teamwork and Collaboration
Data Entry
Training and Development
MS Office
Good Telephone Etiquette
Flexible and Adaptable
Planning and Coordination
Decision-Making
Google Workspace
Clerical Support
Analytical and Critical Thinking
Reading, Cooking, Decorating, Watching Movies, Swimming
My hobbies are reading books and working out through swimming. Along with this, I also like cooking, watching movies and Decor and gardening. All that i have mention helps me to relax. When i feel overwhelmed by anything, any of the above helps me to refocus and stay motivated.
Timeline
Transcription Freelancer
Several Companies
02.2020 - Current
Financial Advisor
Old Mutual
09.2016 - 05.2018
PA to the Managing Director of the Country
Diebold South Africa
03.2012 - 08.2016
Admin Assistant
Unitrans Fuel And Chemicals
05.2011 - 03.2012
Admin Clerk and Debtors Clerk
HRG Rennies Travel
03.2007 - 04.2011
Travel Consultant
Travel Consultant
03.2006 - 02.2007
Site Admin Officer
Izinkwazi Building And Civils
02.2005 - 02.2006
Bachelor of Technology - Tourism And Travel Management
Walter Sisulu University of Technology
01.2001 - 05.2005