Lusanda Fula

Providing first-line technical support to clients by analyzing, diagnosing, and resolving client faults, queries, requests, problems, which may vary from straightforward to more complex to ensure client satisfaction to the Port user community nationally.

Responding to a large volume of calls within a short talk time while also providing a high degree of client satisfaction

Administration and distribution of all service requests SAP Solution Manager/ITSM System Administration

• Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests
• Resolution of first level IT service requests over phone, email, screen sharing and through trouble tickets
• Monitor internal system notifications for proactive response, and communication of any outages or system down time
• Active Directory user administration, password resets and unlocks
• Support on-boarding and off-boarding of employees
• Resolve technical issues with Outlook, Mail, Distribution group
• I provide professional technical support to users and educate them on how to use the
  company’s software programs and applications.
  Assist employees via telephone, email, help-desk tickets, and in-person requests.
  Working with third party companies
  Good understanding of Windows operating system and Active Directory
  Handles incidents and requests and provides an interface for other ITSM processes and
  provides life-cycle management of all service requests and keeps customers informed of
  progress.
  Complete system backups, configured desktops , laptops and printers, upgrade software
  and executed other tasks as assigned.
  Answer user inquiries regarding computer software or hardware operation to resolve
  them, install and perform repairs to hardware, software and peripheral equipment
  following installation specifications and SAP Solution Manager/ITSM System Administration.

technical support to clients by analyzing, diagnosing, and resolving client faults, queries, requests, problems, which may vary from straightforward to more complex to ensure client satisfaction.

• Telephone answering
• Troubleshooting users Laptops
• Replacing screens
• connecting customers to WIFI
• delivering equipment to customers
• setting up emails
• installing windows

General worker cooking meat and cleaning in the factory

Driving company vehicle around the plant AND Delivering parts to the assembly plant