Lusanda Dlula
Cape Town
Summary
I am an experienced IT professional with a strong foundation in software development and IT administration. As an IT Administrator at Gravit8, I handle a range of responsibilities including license management, user onboarding, hardware distribution, and technical troubleshooting. My background includes C#, ASP.NET, Java, and SQL, with hands-on experience in managing IT systems, resolving technical issues, and ensuring smooth operations. Previously, I worked as a Technical Support Consultant at Semper, where I developed skills in remote support and client communication.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Administrator
Gravit8
1 2024 - Current
- Responsible for managing all IT-related issues, including issuing and disabling licenses (Microsoft, Autodesk, etc.), onboarding new users, and managing file and folder permissions.
- Added users to email groups and ensured smooth access to the company's digital resources.
- Logged tickets and resolved both hardware (minor fixes) and software issues, providing troubleshooting support to enhance user productivity.
- Managed and maintained boardroom setups before meetings, including sound systems, cameras, and other equipment to ensure smooth meeting operations.
- Distributed hardware such as mice, keyboards, laptops, iPads, webcams, and headphones, while tracking all assets in the IT register.
- Ordered new stock, maintaining inventory for IT equipment, and ensuring proper allocation of resources.
- Collaborated with the IT manager and IT director in meetings to set budgets, discuss solutions, and strategize on minimizing technical issues within the organization.
E-Commerce
Founder/Owner -TechSpace98
07.2024 - Current
- Founded an e-commerce business specializing in tech products such as wireless mice, keyboards, laptop stands, monitor arms, iPad cases, headsets, USB Type-C hubs, Bluetooth speakers, and soundbars.
- Sell products via the official website and through the Takealot platform, leveraging its large customer base to increase sales.
- Handle business operations, marketing, customer relations, and product sourcing.
- Takealot manages the packaging and delivery of products, streamlining logistics and ensuring customer satisfaction
- Link to the online store : Online Store (company.site)
Technical Support Consultant
Semper Hospitality Solutions
01.2022 - 06.2023
- Provided first-line telephone and email support
- Investigated, analyzed, and recorded customer issues (Accounting, Stock Control, POS, and Reservation)
- Escalated support requests that I could not resolve to the internal consultant or manager
- Sometimes traveled to clients to do onsite training and installations
- Logged issues in our in-house ticketing system and followed up on tickets
- Dealt with technical issues such as networking, printing, and other hardware-related issues
- Provided after-hours support
- Basic programming exposure
- Quality control testing.
Education
Software Development / I.T Systems Development (Accredited by MICT SETA) -
CTU Training Solutions
Cape Town, Western CapeThe Complete Web Development Bootcamp (by Angela Yu) -
Udemy
Diploma in Tourism Management -
Cape Peninsula University of Technology
Cape Town, Western CapeHighest Grade Passed: Grade 12 with a bachelor's degree -
Mzontsundu Senior Secondary School
Port Elizabeth, Eastern CapeSkills
- Hardware troubleshooting
- System Security
- Remote Support
- Virtualization Technologies
- Software Installation
- Network Administration
- Information Security
- Database Administration
- Server Management
Certification
- Sophos Firewall Certified Engineer v20.0 (ET80)
- ET87 Sophos Firewall v20.0 Email Protection
- Acronis Cybersecurity Fundamentals
- Acronis Cloud Tech Fundamentals
- Acronis Cloud Tech Associate
- Microsoft Azure Fundamentals AZ-900 (Udemy)
- CompTIA A+ Core 1(220-1101) (Udemy)
Timeline
E-Commerce
Founder/Owner -TechSpace98
07.2024 - Current
Technical Support Consultant
Semper Hospitality Solutions
01.2022 - 06.2023
The Complete Web Development Bootcamp (by Angela Yu) -
Udemy
Diploma in Tourism Management -
Cape Peninsula University of Technology
Highest Grade Passed: Grade 12 with a bachelor's degree -
Mzontsundu Senior Secondary School
IT Administrator
Gravit8
1 2024 - Current
Software Development / I.T Systems Development (Accredited by MICT SETA) -
CTU Training Solutions
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