Lusanda Biyana
Summary
House Keeping professional supporting guest house operations through cleaning 7–12 guest rooms per day, breakfast service, and guest check-in and checkout. Manages 5–15 bookings per week, reservations, and payment processing across phone, WhatsApp, and online platforms while keeping records accurate and up to date. Maintains safe, welcoming rooms and common areas by handling 5–10 guest issues per week, reporting maintenance issues, and controlling keys.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Housekeeper and Nanny
Zanele Ngwamba
01.2020 - 12.2024
- Ensuring the children's safety, health, and well-being at all times.
- Ensured children's safety, health, and well-being through vigilant supervision and proactive care.
- Preparing nutritious meals and snacks.
- Assisting with bathing, dressing, and personal hygiene.
- Organized and implemented engaging educational and recreational activities to promote developmental growth.
- Transporting children to and from school, appointments, and activities when required.
- Maintaining children's routines, including nap times and bedtimes.
- Administered medication based on guidance from parents or healthcare professionals.
- Performing housekeeping related to the children, such as laundry, tidying play areas, and cleaning up after meals.
- Communicated regularly with parents to provide updates on children's progress, activities, and address any concerns.
- Teaching good manners, social skills, and positive behavior.
House Keeping
The Manse Guest House
06.2017 - 12.2018
- Welcome guests and manage check in and checkout procedures.
- Managed guest bookings, reservations, and payments via phone, WhatsApp, and online platforms to ensure seamless customer experience.
- Maintain high level of customer service and a friendly,professional attitude.
- Maintained cleanliness of guest rooms, bathrooms, and common areas to enhance guest satisfaction and comfort.
- Maintain guests register and keep booking records updated.
- Assisted guests with inquiries and provided local area information to enhance their stay and overall experience.
- Assist guests with queries,requests and provide local area information.
- Report maintenance issues and ensure property safety and security.
- Control keys and follow guest house rules and policies.
Education
Grade 11 -
Tsomo Senior Secondary School
Durban12-2015
Skills
Customer service
Communication
Booking system
Front desk operations
Reservation management
Childcare and supervision
First aid and safety awareness
Communication skills
Patience and empathy
Time management
Meal preparation
Problem-solving
Organization and multitasking
Cash handling
Timeline
Housekeeper and Nanny
Zanele Ngwamba
01.2020 - 12.2024
House Keeping
The Manse Guest House
06.2017 - 12.2018
Grade 11 -
Tsomo Senior Secondary School