Lusakhanya Siyila
Cape Town
Summary
I have a dynamic Call Center experience with a proven track record at ARA call centre group, excelling in call monitoring and quality assurance. Adept at coaching and motivating staff to enhance customer service excellence, ensuring high standards of satisfaction. Committed to fostering a collaborative environment while effectively managing schedules and documentation.
Overview
1
1
year of professional experience
Work History
Call Center Supervisor
Aphiwe Sodiya +27 78 841 2415 Lindisipho Siyila +27 79 508 5813
Cape Town
03.2025 - 09.2025
ARA GROUP CALL CENTRE
Customer Service Associate
- Answer questions, resolve issues and ensure customer satisfaction
- Educate customer about product knowledge and ensure to diligent high standards of customer experience.
Education
Diploma - Comeres
Kulani High School
Cape Town Langa11.2024
Skills
- Call monitoring
- Quality assurance
- Coaching and mentoring
- Staff motivation
- Document management
- Employee motivation
- Schedule coordination
- Customer service focus
- Information tracking
- Technical support
Languages
English
Beginner (A1)
Timeline
Call Center Supervisor
Aphiwe Sodiya +27 78 841 2415 Lindisipho Siyila +27 79 508 5813
03.2025 - 09.2025
Diploma - Comeres
Kulani High School