Luntu Kenke
Business Account Manager
East London520
Summary
Performance-oriented Leader offering an exceptional record of achievement over an 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Business Account Manager
Old Mutual South Africa
01.2022 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Optimized account management processes by incorporating data-driven insights into decision-making practices
- Developed new business strategies for revenue growth, leading to increased profits and market share
- Organized promotional events and interacted with community to increase sales volume
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
Service Consultant
Capital Bank
08.2015 - 12.2021
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Maintained high customer satisfaction standards to meet or exceed targets
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions
Education
Advanced Certificate - Financial Planning
Moonstone Business School of Excellence
East London, South Africa 02.2024 - Current
FET Certificate - Banking
Cornerstone Performance Solutions
East London, South Africa 01.2016 - 02.2017
National Diploma - Small Business Management
Walter Sisulu University
East London, South Africa 01.2015 - 01.2015
Skills
Performance Evaluations
undefinedCertification
RE5 Regulatory Exam
Timeline
Advanced Certificate - Financial Planning
Moonstone Business School of Excellence
02.2024 - Current
RE5 Regulatory Exam
10-2023
Business Account Manager
Old Mutual South Africa
01.2022 - Current
FET Certificate - Banking
Cornerstone Performance Solutions
01.2016 - 02.2017
Service Consultant
Capital Bank
08.2015 - 12.2021
National Diploma - Small Business Management
Walter Sisulu University
01.2015 - 01.2015
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