Summary
Overview
Work History
Education
Skills
Websites
Languages
Consent
Hobbies and Interests
Timeline
Generic

Luntu Gazi

Cape Town

Summary

I am an experienced Desktop Support Analyst with a solid educational background in Information Technology. My professional expertise includes IT hardware support, Active Directory, and remote user support. I excel in providing efficient technical assistance and maintaining service-level agreements (SLA) to ensure optimal user satisfaction. I am adept at troubleshooting complex issues and delivering reliable solutions, demonstrating a strong commitment to maintaining system integrity and enhancing user productivity. My goal is to leverage my skills and experience to contribute effectively to a dynamic IT support team. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.

Overview

6
6
years of professional experience

Work History

Desktop Support Analyst

TFG Infotec
09.2023 - Current

Desktop Support Analyst

Bash
02.2022 - 09.2023

Information Technology Support Assistant

The King James Group
07.2019 - 02.2022

Desktop Assistant

The King James Group
02.2019 - 07.2019
  • As an intern, my daily duties included ensuring all printers had paper and monitoring toner levels, providing daily support to end-users, and assisting with admin work maintaining the IT asset register.

Education

Google IT Support -

09.2024

MacOS and iOS Essentials -

04.2021

Information Technology -

ICollege
Cape Town
01.2019

Technical Support fundamentals -

02.2018

Skills

  • System Administration
  • Network Administration
  • SCCM
  • Jamf Pro
  • Service-Level Agreements (SLA)
  • English
  • IT Hardware Support
  • Mac
  • Customer Support
  • Zendesk Customer Service Software
  • Maintenance & Repair
  • Teamwork
  • Technical support expertise
  • End-user support
  • Ticketing system proficiency
  • Continuous Learning Attitude
  • Software Installation
  • Software Upgrades
  • Emergency Response
  • Mobile Device Support
  • Hardware upgrades

Languages

Isixhosa
English
Afrikaans
Isizulu
Northern Sesotho

Consent

I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

Hobbies and Interests

  • Mountain Biking
  • Hiking
  • Reading
  • Learning
  • Writing fictional short stories

Timeline

Desktop Support Analyst

TFG Infotec
09.2023 - Current

Desktop Support Analyst

Bash
02.2022 - 09.2023

Information Technology Support Assistant

The King James Group
07.2019 - 02.2022

Desktop Assistant

The King James Group
02.2019 - 07.2019

MacOS and iOS Essentials -

Technical Support fundamentals -

Google IT Support -

Information Technology -

ICollege
Luntu Gazi