Luntu Gazi
Cape Town
Summary
I am an experienced Desktop Support Analyst with a solid educational background in Information Technology. My professional expertise includes IT hardware support, Active Directory, and remote user support. I excel in providing efficient technical assistance and maintaining service-level agreements (SLA) to ensure optimal user satisfaction. I am adept at troubleshooting complex issues and delivering reliable solutions, demonstrating a strong commitment to maintaining system integrity and enhancing user productivity. My goal is to leverage my skills and experience to contribute effectively to a dynamic IT support team. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.
Overview
6
6
years of professional experience
Work History
Desktop Support Analyst
TFG Infotec
09.2023 - Current
Desktop Support Analyst
Bash
02.2022 - 09.2023
Information Technology Support Assistant
The King James Group
07.2019 - 02.2022
Desktop Assistant
The King James Group
02.2019 - 07.2019
- As an intern, my daily duties included ensuring all printers had paper and monitoring toner levels, providing daily support to end-users, and assisting with admin work maintaining the IT asset register.
Education
Google IT Support -
09.2024
MacOS and iOS Essentials -
04.2021
Information Technology -
ICollege
Cape Town 01.2019
Technical Support fundamentals -
02.2018
Skills
- System Administration
- Network Administration
- SCCM
- Jamf Pro
- Service-Level Agreements (SLA)
- English
- IT Hardware Support
- Mac
- Customer Support
- Zendesk Customer Service Software
- Maintenance & Repair
- Teamwork
- Technical support expertise
- End-user support
- Ticketing system proficiency
- Continuous Learning Attitude
- Software Installation
- Software Upgrades
- Emergency Response
- Mobile Device Support
- Hardware upgrades
Websites
Languages
Isixhosa
English
Afrikaans
Isizulu
Northern Sesotho
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Hobbies and Interests
- Mountain Biking
- Hiking
- Reading
- Learning
- Writing fictional short stories
Timeline
Desktop Support Analyst
TFG Infotec
09.2023 - Current
Desktop Support Analyst
Bash
02.2022 - 09.2023
Information Technology Support Assistant
The King James Group
07.2019 - 02.2022
Desktop Assistant
The King James Group
02.2019 - 07.2019
MacOS and iOS Essentials -
Technical Support fundamentals -
Google IT Support -
Information Technology -
ICollege
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