I am an experienced Desktop Support Analyst with a solid educational background in Information Technology. My professional expertise includes IT hardware support, Active Directory, and remote user support. I excel in providing efficient technical assistance and maintaining service-level agreements (SLA) to ensure optimal user satisfaction. I am adept at troubleshooting complex issues and delivering reliable solutions, demonstrating a strong commitment to maintaining system integrity and enhancing user productivity. My goal is to leverage my skills and experience to contribute effectively to a dynamic IT support team. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.